Supply chain manager

What you'll do

• Driver acquisition and onboarding : Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.

• Community & Retention Management : Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Thailand.

• Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations.

• Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”, including vehicle sticker adoption across the driver network.

• Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.

• Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.

• Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.

• Support the Driver Operations Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs
  

What We Seek

• Leadership skills to deal with a large and diverse Lalamove community.

• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.

• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.

• Data-driven to identify leverages and make the best decisions for the business in every situation.

• Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
  

What you'll need

• Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment

• Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals

• Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams

• Knowledge and understanding of mobile and web technologies

• Positive & open-minded, result-oriented with strong business acumen

• Good command of both written and spoken English