Key Account Customer Service Specialist (KA CSS) – USA RX

Key Responsibilities:

• Understand customer requirements, service expectations, and RX specifications for USA accounts.

• Coordinate with KAM/Sales to align on customer priorities and service level agreements (SLA).

• Prepare daily/weekly workload planning aligned with USA time zone coverage.

• Monitor service performance (response time, resolution time, customer feedback).

• Ensure compliance with agreed SLA and internal processes.

Qualifications

• Thai and foreign nationals are welcome to apply.

• Bachelor’s degree in Business Administration, Logistics, Engineering, or related field.

• 3–5 years experience in Customer Service, Key Account Support, or related roles.

• Experience in optical/lens/RX business is highly preferred.

• Thai and foreign nationals are welcome to apply.

• Flexible to work according to the USA time zone.

• Proficient in English communication.