Customer Service Supervisor (Warehouse -Fashion & Cosmetic)
About the role
As a Warehouse Customer Service Supervisor at CEVA Logistics (Thailand) Ltd., you will play a crucial role in overseeing the smooth operation of our warehouse in Samut Prakan. This is a full-time position that will see you managing a team of customer service personnel to ensure exceptional service delivery to our valued clients.
What you'll be doing
Supervising and coordinating the daily activities of the warehouse customer service team
Providing leadership, coaching and mentoring to team members to drive high performance
Handling customer inquiries and resolving any issues or concerns in a timely manner
Monitoring warehouse operations and inventory management to identify and address any bottlenecks or inefficiencies
Collaborating with other departments to ensure seamless coordination and communication
Maintaining accurate records and generating reports to track key performance metrics
Implementing and enforcing safety protocols and procedures within the warehouse
What we're looking for
Proven track record of at least 3 years in a customer service or supervisory role within the warehousing, storage and distribution industry
Strong understanding of warehouse operations, inventory management and customer service best practices
Excellent communication and interpersonal skills to effectively liaise with customers and lead a team
Proficiency in Thai and English, both written and verbal
Problem-solving and decision-making abilities to handle challenges efficiently
Ability to work well under pressure and meet deadlines
Familiarity with relevant industry regulations and compliance requirements
What we offer
At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and supportive work environment. As a Warehouse Customer Service Supervisor, you can look forward to competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also prioritise work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.
About us
CEVA Logistics (Thailand) Ltd. is a leading global logistics provider, offering a wide range of supply chain solutions to businesses across various industries. With a strong presence in over 160 countries, we are dedicated to delivering innovative and efficient logistics services that help our clients achieve their business objectives. Our commitment to excellence, customer service, and sustainable practices has made us a trusted partner for many organisations around the world.
If you're passionate about the warehousing and logistics industry and excited to contribute to the success of a dynamic global organisation, we encourage you to apply for this Warehouse Customer Service Supervisor role at CEVA Logistics (Thailand) Ltd. today.
ปลดล็อกข้อมูลเชิงลึกของตำแหน่งงาน
คำถามจากผู้ประกอบการ
- How many years of people management experience do you have?
- Which of the following statements best describes your right to work in Thailand?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Supervisor?
- Which of the following languages are you fluent in?
- Do you have customer service experience?
- Do you have experience in a role which requires relationship management experience?
โปรไฟล์ของบริษัท
CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions.
รายงานประกาศงานนี้
