Service Operation Manager

Manage Service Operations

• Oversee daily service operations and ensure work is completed on time and to high standards

• Monitor team performance and technician utilization to improve efficiency

• Coordinate with internal teams to ensure smooth service delivery

Lead and Develop the Team

• Manage, coach, and support service team members

• Conduct performance reviews and provide regular feedback

• Identify training needs and help team members grow

• Build a strong team culture with ownership and accountability

Drive Performance & Cost Control

• Manage resources (people, tools, equipment) to meet business targets

• Monitor work progress, expenses, and overall performance

• Support invoicing and follow up on payments with Finance

• Ensure smooth coordination with suppliers and service providers

Deliver Great Customer Experience

• Ensure high-quality service and customer satisfaction

• Build strong relationships with key customers

• Support problem-solving and root cause analysis

• Monitor service quality and continuously improve processes

Support Business Growth

• Support rental service activities such as preventive maintenance planning

• Track performance to ensure alignment with business goals

Requirements:

• Bachelor’s Degree in Engineering or related field

• At least 5 years of experience in service operations or related work

• Strong leadership and team management skills

• Good communication and problem-solving abilities

• Good command of English (both spoken and written)

• Able to work both independently and in a team

• Experience with SAP is a plus (SQL is an advantage)

• Proactive mindset with a strong sense of ownership

• Willing to travel upcountry / visit customer sites.