Sales Technical Support Engineer

We are seeking a technically strong, customer-focused Sales Technical Support Engineer to drive growth and provide expert support across Power, LNG, Renewable Energy, Oil & Gas, and Petrochemical sectors in Thailand. You’ll be the bridge between our sales team, engineering, and customers — combining deep product knowledge in PLC/DCS, field instruments, and valves with strong commercial acumen.

Key Responsibilities

Pre-Sales Technical Support

• Work with Sales/Account Managers to design technical solutions using PLC/DCS systems, field instruments, control valves, and actuators

• Prepare technical proposals, specifications, datasheets, and solution presentations for customers

• Conduct product demonstrations, sizing/selection of valves & instruments, and system architecture reviews

• Respond to technical inquiries and RFQs from EPCs, end-users, and system integrators

Post-Sales & Application Support

• Provide on-site and remote commissioning assistance, troubleshooting, and training for installed systems

• Support warranty claims, failure analysis, and root cause investigations

• Lead technical training for customers and channel partners on product operation and maintenance

 Business Development Support

• Identify new applications and opportunities in Thermal Power, LNG, WTE/Biomass, Oil & Gas upstream/downstream, Chemicals & Petrochemicals

• Maintain relationships with key accounts: plant engineers, maintenance, procurement, and project teams

• Gather market intelligence on competitor products, pricing, and industry trends

• Achieve assigned sales and technical support KPIs

 Cross-Functional Collaboration

• Liaise with global product teams for technical clarification and product feedback

• Support marketing with case studies, application notes, and technical content

Requirements

• Education: Bachelor’s degree in Instrumentation, Electrical, Electronics, Control, Chemical, or Mechanical Engineering

• Experience: 3-7+ years in technical sales, application engineering, or service for PLC/DCS, field instruments, control valves, actuators

• Industry Exposure: Hands-on experience in Thermal Power, LNG, WTE/Biomass, Oil & Gas, Chemicals/Petrochemicals

• Technical Skills:

1. Strong knowledge of DCS/PLC platforms.

2. Familiar with HART, Foundation Fieldbus, Profibus, Modbus protocols

3. Valve, instrument selection, P&IDs, loop diagrams

4. SCADA/HMI basics a plus

• Soft Skills: Excellent communication in Thai and English, presentation skills, problem-solving mindset

• Other: Willing to travel up to 50% within Thailand and occasionally SEA. Valid driver’s license.

Skills & Abilities

• Problem solving

• Communication

• Leadership

• Project Management

• Technical Skills