Concierge Residential (One Bangkok)

Responsibilities:

Concierges are essentially personal assistants for guests or residents, typically in hospitality settings like hotels, resorts, or high-end Condominium buildings. Their duties revolve around making guests' stays or residents' lives as comfortable and convenient as possible. Here's a breakdown of typical concierge job descriptions:

• Guest/Resident Greeting and Orientation: Concierges warmly welcome new arrivals, answer questions about the facilities and amenities, and acquaint them with the surrounding area.

• Information Hub: They act as a central source of information, providing recommendations on local attractions, restaurants, shopping, entertainment options, and transportation services.

• Reservation and Ticketing: They can make reservations for restaurants, shows, tours, or other events, and help guests or residents obtain tickets.

• Errand Services: Concierges might run errands for guests, such as arranging for dry cleaning, grocery delivery, or ticket pick-up.

• Problem-solving: They anticipate and address guest or resident concerns, ensuring a smooth and enjoyable experience. This could involve handling complaints, coordinating with other departments to resolve issues, or simply offering helpful solutions.

• Logistics and Coordination: Concierges might arrange travel logistics like car rentals, airport transfers, or luggage storage.

Essential Skills:

• Excellent Communication and Interpersonal Skills: Concierges need to be friendly, approachable, and have strong communication skills to build rapport with guests/residents and effectively convey information.

• Problem-solving and Resourcefulness: They should be adept at finding solutions to unexpected situations and utilize available resources to fulfill guest/resident requests.

• Organizational Skills: Juggling multiple tasks and prioritizing requests requires strong organizational skills and time management.

• Local Knowledge: An in-depth understanding of the local area, including attractions, events, and hidden gems, is crucial for providing valuable recommendations.

• Discretion and Confidentiality: Concierges often handle sensitive requests and personal information, so discretion and confidentiality are essential.

Additional Responsibilities (depending on the workplace):

• Managing mail, deliveries, and luggage for residents.

• Performing basic administrative tasks.

• Greeting visitors and managing security protocols.

• Booking appointments or spa services etc.

• Service 24 hrs.

Qualifications:

• 1-3 Years in Hotel Management / Services or background in other area is also welcome.

• Bachelor Degree in Hotel Management or related field

• Good English literacy and communications skills

• Willing to learn and hard working

• Can work in Roster/Shift