Sales Administrator (Contractual)

Detailed Job Responsibilities:

Kraft Heinz is looking for a dedicated, organized sales administrator who likes routine based work and is a structured thinker. If you strive to simplify the complex, implement strong and consistent routines, and are details oriented, then this could be the job for you.

In this role you will support the Country Manager, Business Development Manager, and Trade Marketing in Thailand, Vietnam & Cambodia to ensure business operations run smoothly. You will get to know the customers in each market as their contact point for, order updates, A&P + Quality claims, AP, AR, pricing maintenance, system uploads, coordinating stickering, team reimbursements, office housekeeping, petty cash, administrative function, local events, product information requests and more.

(AFH) On top of that, this role provides crucial support to a food and beverage department by handling various administrative and clerical tasks. This includes tasks like scheduling, record-keeping, correspondence, inventory management, and assisting with event planning. They also play a key role in ensuring smooth operations by managing communication, maintaining files, and handling financial records.

Administrative Support

• Support Business Development Managers and Away from Home Team on administrative data on sales.

• Support Team in updating Team’s Budgets, D&A, A&P spending, and other optimization.

• Lead in AR/AP collection with all Distributors in monitoring, managing and clearing out claims.

• Liaison with Distributors in any request for samples, products, and leg-work.

• Support in key events and activations in the region.

• Conducts Market Visits – to check deployment and execution.

Pricing and Claims Maintenance

• Check prices being invoiced to customers match internal pricing files. Upload new prices into the system.

• Complete and submit internal forms for price approvals.

• Data entry of promotional activities by price level and date.

• Customer contact point for damaged goods claims. Ensure internal departments complete investigations and provide updates to the customer.

• Ensure all claims are processed per contractual requirements, run tracking process for all outstanding commercial and operational claims.

• Review all A&P claims/invoices to make sure they match what was approved in dollars spent and the promotional activities were completed.

• Clean, sanitize, and process claims of distributors for KHC payments.

Reports Generation

• Prepare the demand planning file in preparation for the monthly demand cadence.

• Weekly sales reports and out of stock report.

• Distribution and KPI reports from datasets received from customers in monthly basis.

• Lead in acquiring and creating market relevant data: Price Index, Market Scan, SKU Pricing, etc.

• Markets Relevant – Thailand, Vietnam & Other Market

Orders Execution & Accounts

• Check orders received match values from the demand planning cycle. Follow up with the customer on variances and missing purchase orders.

• Provide updates on order statuses to the customer. Develop a routine in which the updates are provided to increase customer satisfaction.

• Liaise with other Kraft Heinz affiliates internationally to receive documents or information necessary to fulfill orders or new product scoping. Ensure all documents are received before orders arrive at port.

• Advise third party re-labelers of incoming orders, their quantity and timing to ensure a smooth stickering process so the products can be released to the trade as efficiently as possible.

• Support the accounts receivables team on overdue invoices from the customer. Find out the reason for late payment and agree with the customer on when payment will be made.

• Work closely with the customer and accounts payable team to ensure all ‘proof of performance’ documents have been provided so Kraft Heinz can make timely payments