Customer Service Officer

Responsibilities

• Handle inbound calls, emails, and customer inquiries regarding airline regulations, flight schedules, airfares, reservations, ticketing, baggage, and frequent flyer programs.

• Create and modify reservations, as well as issue and reissue tickets.

• Assist passengers and travel agents in resolving reservation and ticketing issues.

• Handle customer complaints professionally and provide appropriate solutions in accordance with company policies and airline guidelines.

Qualifications

• Bachelor’s degree in any field.

• Experience 1–2 years in reservation, ticketing, or airline customer service is preferred.

• Knowledge of airline reservation and ticketing systems is an advantage.

• Be fluent in speaking and writing English (TOEIC 600 or above).

• (If any) Knowledge of Chinese will be advantage (HSK 4 or above).

• Positive attitude with strong teamwork and communication skills.

• Strong problem-solving skills and ability to handle customer concerns professionally.

• Able to work accurately under pressure and handle multiple tasks.

Interview & Workplace: EVA AIRWAYS CORPORATION (Thailand Branch) Town Office - Near BTS Phrom Phong

725, S-Metro Building, Room no.1700,17th Floor, Sukhumvit Rd., Klongton Nua, Wattana, Bangkok 10110.

Contact: ••••@evaair.com　Tel: 02-•••-•324　Website: www.evaair.com


About Company

Wings Around the World

We had lofty goals when EVA made its maiden flight on July 1, 1991. Today, we serve a global network that connects Asia and Mainland China to Europe, North America and Oceania and links more than 60 major business and tourist destinations. We fly to every region of Mainland China and extend passenger and cargo services worldwide by code-sharing flights with other leading airlines.

EVA is also a Star Alliance member. Through Star Alliance, we give passengers access to a vast network of over 1300 destinations in more than 190 countries and seamless global services. We offer geographic advantages within Asia from our centrally located hub at Taoyuan International Airport in Taiwan as an added benefit.

Apply now

If you are an enthusiastic and motivated sales professional ready to make an impact in the aviation industry, we would like to hear from you. Please submit your CV, a cover letter, TOEIC and any relevant certifications to us.