RLC Recruitment Co., Ltd.

Warranty Claim Management (Mechanical, Spare part)

RLC Recruitment Co., Ltd.
THB 70,000 - THB 120,000 /month
Posted on 22 Feb 2021

Warranty Claim Management (Mechanical, Spare part)

RLC Recruitment Co., Ltd.

Job Highlights

  • At least 5-year experiences in B2B services
  • Opportunity to work with multinational company
  • Good communication in English

Job Description

Our client is a leading supplier in its field. They are seeking for Warranty Claim Management position who experiences in Warranty/Claim operation and support on Mechanical, Spare part product. The position offers a very competitive package and benefits. The expected career path will potentially be succession for manager with a rapidly growing company.


  • Oversee all aspects of the Warranty/Claim operation.
  • Document, validate, and resolve warrant claims, complaints and communicate with suppliers and customers.
  • Process warranty enrollments, educate customers about usage and answer questions.
  • Build and manage warranty returns process and parts management.
  • Provide guidance to customers as well as our engineers on the site on related issues.
  • Establish requirements and KPIs that will ensure warranty returns are processed quickly and efficiently through the warranty return center.
  • Create reports on suppliers/customer interactions, warranty claims, and related statistics.
  • Analyze root causes of warranty claims and identify methods to reduce claims.
  • Responsible for managing warranty concerns and leading/collaborating problem-solving reviews.
  • Responsible to lead and drive warranty proactive reduction activities and improvement plans.


  • Bachelor’s in Mechanical Engineering, Manufacturing Technology or related field.
  • At least 5-year experiences in Warranty Support on Mechanical, Spare part product
  • Proven technical knowledge and ability to collaborate with engineering, manufacturing, and suppliers
  • Have knowledge of SAP is a plus
  • Strong problem-solving capability
  • Good communication in English
  • Skillful communication and interpersonal skills

Additional Information

Career Level
Years of Experience
Job Type
งานเต็มเวลา, งานประจำ

Company Overview

RLC was recently established to address the needs of the growing number of companies looking for a customized and personal approach to recruitment.

The experienced Management Team of RLC bring with them collectively many years of local and regional recruitment know-how gained in the local Thailand market and in SEA.

RLC offers recruitment services in the following sectors; Heavy Industry, Light Industry, Life Sciences and Services. The core of the business caters to mid range level professionals to senior and executive management appointments.

Additional Company Information

Benefits & Others
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, ประกันชีวิต, ประกันสุขภาพ, เงินโบนัสตามผลงาน