VeriFone (Thailand) Co., Ltd.

Vendor & Service Manager

VeriFone (Thailand) Co., Ltd.
ตำแหน่งงานนี้มีการระบุเงินเดือน
ลงประกาศเมื่อ 01 Mar 2021

Vendor & Service Manager

VeriFone (Thailand) Co., Ltd.

ไฮไลท์เด่นของงาน

  • Multinational organisation
  • Great leadership opportunity
  • Growth opportunities available

รายละเอียดงาน

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. 

About the role

The Vendor & Service Manager is an important member of the Client Services Management Team.

Verifone offers end-to-end services to its clients across a multitude of sectors ranging from financial services to retail to restaurants etc. The range of services cover Technical Helpdesk Services, production support, terminal repair services, installation and on-site field services and ongoing sales and relationship management.

This role is responsible for the achievement of superior operational performance across Verifone Contact Centre through inspired leadership and implementing a best in class, customer-first culture and developing highly skilled customer focused teams.

Working hours: 40 hours per week, Monday to Friday from 08:00am to 5:00pm Bangkok time or otherwise as agreed

Reporting to: Director, APAC Operations Support

What you’ll do

  • Directly lead and manage the entire services aspect of the Verifone Contact Centre covering all of Thailand
  • Provide overall strategic oversight and planning to drive a best in class operation
  • Continuous service improvement to enhance the efficiency of the operations to ensure optimal productivity to drive better overall gross margins for the business through demonstrable metrics
  • Develop and implement score cards (KPIs) to measure performance of team leads
  • Develop and implement strong systems and processes, to drive sustainability and business continuity management
  • Augment business development efforts of the company by providing technical and service support
  • Develop and ensure adequate technical capability to cater to the increasing service demands and requests of the clients
  • Build and maintain good relations with customers, partners and third-party service providers
  • Lead the overall contact center teams, including mentoring, coaching and ensuring they are able to achieve key results at all times.
  • Manage and monitor business critical systems required to meet contracted Service Level Agreements
  • Time sensitive management of all incidents advised to the contact center
  • Achieve employment compliance and best practice by collaborating with Human Resources to achieve an employer of choice value

What qualifications will you need to be successful

  • At least 7 years of experience in a large (plus 100-seater) Customer Contact Centre
  • Formal business degree or equivalent experience
  • Understanding of the payments industry, specifically acquiring services is preferred
  • Services/ operations leadership experience at a senior level within multinational or large corporate structure with strong process and systems
  • Strong project management skills with focus on productivity, efficiency and quality of delivery
  • Client-centric and solutions-oriented mindset with a pragmatic and business enabling approach
  • Entrepreneurship and maturity with a long-term outlook and strong capability to handle short term failures
  • Capable of creating and implementing process and governance leading to a strong and sustainable operations model for the business
  • Proven track record in leading, motivating and mobilizing teams of the right scale and technical proficiency in a complex operating environment
  • Strong negotiating and influencing skills
  • Sound interpersonal skills ability to manage multiple stakeholders
  • Strong values, professional and ethical standards
  • Fluency in both Thai and English is required

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
ผู้จัดการ / อาวุโส
ระดับการศึกษา
ปริญญาตรี
อายุงาน
7 ปี
ประเภทการจ้างงาน
งานเต็มเวลา
เว็บไซต์บริษัท

ข้อมูลบริษัท

Verifone, Inc.

For more than 30+ years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with the best and brightest in our industry around the globe. Our competitive fierceness is fed by our passion for excellence in our products and services, and our obsession with customer satisfaction. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an entrepreneurial spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It’s this passion for innovation that drives each one of our employees for personal and professional success.

With more than 100 offices around the world, Verifone offers a wide variety of local opportunities to fit your career goals. We provide competitive compensation and benefits packages throughout our locations along with a culture rich with advancement and career development opportunities.

ข้อมูลบริษัทเพิ่มเติม

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