Responsibilities:

• Participates in and conducts classroom, online and one-on-one trainings
• Works with Business Analyst to understand client workflow on legislative process
• Works with the Deployment Project Manager and Client Project Lead to set training milestones and implementation plans
• Leads Client’s Project Team through software training, follow-up support, and roll out
• Identifies and troubleshoots training environment challenges and escalates as appropriate
• Provides additional consulting, training and onsite services as need arises
• Ensures training deadlines are met and produces on-time project deliverables
• Proactively improves and designs training resources and collateral for clients and internal peers
• Presents a professional appearance and possess excellent interpersonal, written, and verbal communications skills.

Qualifications:

• Bachelor’s degree in business administration, marketing, business computer or another field
• 2-4 years experience facilitating user training in a technical software environment.
• Experience with software training, customer service, and account management
• Good communications skill, listening skill and ability communicate well
• Experience using computers and MS office
• Must be able to work independently and extremely self-motivated