Salary: 40,000-55,000  THB

Industry:  IT/Telecommunications, Manufacturing(Computer/Telecommunication)

Location:  Rama 9

Work Type: Mon-Fri 9:00－18:00

Job descriptions:

• Support local Service Center(Repair Center) for any issues and questions, including hardware and software
• Tracks the work of engineering team member to ensure that all jobs are completed on time and to customer specifications.
• Train Service Center including troubleshooting, repair skill, software & hardware, and new models or new tooling
• Manage to have KPIs hit targets set by Headquarter and Country Service Manager
• Provide and follow the Weekly Technical Support Department KPIs performance & Analysis with members (2nd return, TCMUR, WTP, ADT, Repair rate, APAC report)
• Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
• Monitor and audit Service Center to control repair quality
• Communicate with customers or Sales directly to answer customers concerns and questions

General qualification:
<Must>

• Bachelor degree in Electronics, Computer, Telecommunication Engineering, or a related subject
• English level 4 up
• Hands-on experience with laptop repair over 5years (L1/L2)
• Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
• Mobile and other IT repair experience will be an advantage

<Other skills>

• Experience in KPI control and be able to manage to hit targets
• Experience in Product Quality control
• Excellent communication abilities and trouble shooting skills
• Exceptional training skill
• Positive and good time-management skills
• Commercial customer support experience will be a high advantage
• Team management skill
• Being able to work under pressure

Benefit package:

• Quarterly Incentive 30% based on performance
• Provident fund 5-15% contribution of employee and 5% contribution of employer
• Health Insurance
• Birthday gift 1,000 THB
• Annual Check Up
• Annual 13th month salary
• Annual leave start from 7 days to maximum 15 days based on service year

Contact (ติดต่อ)

Time: 8.30 am-5.30pm
Office Number: 02-2539800
Website : http://www.reeracoen.co.th
Instagram : reeracoenthailand
Facebook : Reeracoen Recruitment

As your Partner For Successful Recruitment

Employment is important judgement, influencing the development and growth of the company.

For creating a great encounter between a company and job seeker.

We thank for the encounter with every client who chose us, and support for successful recruitment as their partner. That is our wish.