Reeracoen Recruitment Co., Ltd.

Technical Support Engineer Team Leader (Rama 9) (40k-55k) [JOB ID:57322]

Reeracoen Recruitment Co., Ltd.
ตำแหน่งงานนี้มีการระบุเงินเดือน
ลงประกาศเมื่อ 13 Jan 2021

Technical Support Engineer Team Leader (Rama 9) (40k-55k) [JOB ID:57322]

Reeracoen Recruitment Co., Ltd.

ไฮไลท์เด่นของงาน

  • Bachelor degree in Electronics, Computer, Telecomm
  • Experience with laptop repair over 5years (L1/L2)
  • Good command of English

รายละเอียดงาน

Salary: 40,000-55,000  THB

Industry:  IT/Telecommunications, Manufacturing(Computer/Telecommunication)

Location:  Rama 9

Work Type: Mon-Fri 9:00-18:00

Job descriptions:

  • Support local Service Center(Repair Center) for any issues and questions, including hardware and software
  • Tracks the work of engineering team member to ensure that all jobs are completed on time and to customer specifications.
  • Train Service Center including troubleshooting, repair skill, software & hardware, and new models or new tooling
  • Manage to have KPIs hit targets set by Headquarter and Country Service Manager
  • Provide and follow the Weekly Technical Support Department KPIs performance & Analysis with members (2nd return, TCMUR, WTP, ADT, Repair rate, APAC report)
  • Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
  • Monitor and audit Service Center to control repair quality
  • Communicate with customers or Sales directly to answer customers concerns and questions

General qualification:
<Must>

  • Bachelor degree in Electronics, Computer, Telecommunication Engineering, or a related subject
  • English level 4 up
  • Hands-on experience with laptop repair over 5years (L1/L2)
  • Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
  • Mobile and other IT repair experience will be an advantage

<Other skills>

  • Experience in KPI control and be able to manage to hit targets
  • Experience in Product Quality control
  • Excellent communication abilities and trouble shooting skills
  • Exceptional training skill
  • Positive and good time-management skills
  • Commercial customer support experience will be a high advantage
  • Team management skill
  • Being able to work under pressure

Benefit package:

  • Quarterly Incentive 30% based on performance
  • Provident fund 5-15% contribution of employee and 5% contribution of employer
  • Health Insurance
  • Birthday gift 1,000 THB
  • Annual Check Up
  • Annual 13th month salary
  • Annual leave start from 7 days to maximum 15 days based on service year

Contact (ติดต่อ)

Time: 8.30 am-5.30pm
Office Number: 02-2539800
Website : http://www.reeracoen.co.th
Instagram : reeracoenthailand
Facebook : Reeracoen Recruitment

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We thank for the encounter with every client who chose us, and support for successful recruitment as their partner. That is our wish.