Banpu NEXT Co., Ltd.

Technical Call Center

Banpu NEXT Co., Ltd.
ช่วงเงินเดือนตรงกับที่ค้นหา เงินเดือนสามารถต่อรองได้ เงินเดือน + ค่าคอมมิชชั่น
ลงประกาศเมื่อ 23 Oct 2020

Technical Call Center

Banpu NEXT Co., Ltd.


  • Experience in Call Center or Contact Center
  • Knowledge of customer service practices
  • Technical support on call is preferable


Department: Energy Technology , Banpu NEXT Co., Ltd.
General Purpose
Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.


  • Handle customer inquiries both telephonically, by email, Facebook, Line and other channels
  • Monitor system performance as 1st tier technical support for all company’s products and services
  • Co-ordinate with 2nd tier support and follow up tasks
  • Manage and resolve customer complaints
  • Monitor call Log, review and summarize call complaints, issue to responsible team and track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Manage team to outbound call for customer satisfaction survey
  • Manage content in Knowledge management system
  • Assist in develop and implement customer service policies and procedures
  • Assist in directing the daily operations of the customer service team
  • Monitor accuracy of reporting and data base information
  • Prepare relevant data to analyze and determine customer service outputs
  • Co-ordinate and manage customer service projects and initiatives
  • Assist in process development to improve work process both internal and external


  • Bachelor degree in any fields
  • 5 years direct experience in customer service/ call center with supervisory experience
  • Knowledge of customer service principles and practices
  • Experience in technical support is preferable
  • Proficiency in CRM systems is preferable
  • proficiency in MS Office applications
  • Pleasant personality with good interpersonal skill and service mind
  • Good command of spoken and written English (TOEIC score 500 and above)

Interested person, please submit your resume via online system or click


Banpu Public Company Limited
27th Fl., Thanapoom Tower, 1550 New Petchburi Road,
Makkasan, Ratchathewi, Bangkok 10400
All applications will be strictly confidential. Only shortlisted candidates will be notified.


5 ปี
งานเต็มเวลา, งานประจำ


BANPU NEXT is a leading integrated energy solutions company in Renewable Energy, Electric Vehicle, Energy Efficiency, Energy Storage Solution and Smart City.  BANPU NEXT will focus on investment and project development in the clean energy operation as well as energy technology business for accelerating its growth in line with the future global energy trends in accordance with the ESG (Environmental, Social, and Governance) principle supporting clean energy generation and usage, as well as through smart innovation and technology integration. This will ultimately strengthen BANPU’s Greener & Smarter strategy, advancing BANPU as an integrated energy solution.


สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, มีเวลาการทำงานที่ยืดหยุ่น, ประกันชีวิต, ประกันสุขภาพ, เงินโบนัสตามผลงาน, ค่ายานพาหนะ, ทำงานที่บ้าน
ประเทศไทย (ภาษาอังกฤษ)