Store Manager/Asst.Store Manager/Floor Manager ( Siam Centre/ Icon Siam/ Megabangna/ Terminal 21)/ผู้จัดการร้านค้า / ผู้ช่วยร้านค้า / ผู้จัดการแผนก

JOB DESCRIPTION

General

• To assist the Store Manager in the day to day running of the store. Taking ownership of several duties while making sure that the stores KPIs are achieved.
• Be the first point of contact, therefore you will motivate the work force to drive sales and offer exceptional customer service, while exceeding targets and maintaining the standards of the business
• Manage the team, drive sales and maximizing the store profitability, while providing industry leading service on the high street. Continue to exceed stores KPIs and maintain the Company standards while following the Company guidelines. Act as a business representative in the most professional manner.

Customer Service

• Maintain Customer retention by providing first class service.
• Ensure that customers are given considerate and responsible service throughout their visit.
• Deal with enquires and complaints resolving the issue at the earliest opportunity in a professional manner.
• Ensure standard dress code  for the team is in line with company guidelines.
• Strong understanding of the customer service measuring programmer- Observation Checklist
• Maintain consistency with the team to achieve the highest service levels

Sales

• Ensure sales target are met outstanding result.
• Understand and interpret relevant oracle reports, i.e. Wall Sales Report. Branch Review Report, Top Sales Report and etc,
• Conduct analysis on relevant Oracle report to make key sales decisions.
• Manage in store devices to capitalise on a wider range of products.
• Ensure the team is utilising the in-store devices effectively.
• Carry out the weekly  briefing  to the team to maintain higher visual standards.
• Ensure all the merchandise item is being tag with the updated selling price as well as the POS is being correctly displayed in the store.
• Always ensure that the display item are clean , place in proper and presentable manner in the store.
• Ensure all new and advertised item are being placed in a visible area in the store.
• Ensure all the team in comply with the Visual Merchandise guidelines in the store. 

Training & Development

• Develop the team by providing appropriate training to them to encourage progression within the company.
• Organize regular training meeting to team to ensure they are meeting the higher standards requirement.
• Monitor the internal progression for the team and ensure all of them have completed the E-Assessments as per required.

Job Requirements

• At least 5 years working experience in retail operation or previous retail experience and supervisory skill preferred.
• Experience managing a fast-paced retail operation. Passion for people & processes.
• Strong leadership and management skill.
• Must be willing and able to work on shift, on weekends and/or on public holiday.
• Excellent written and verbal communication skill in English.
• Able to communicate, influence and negotiate effectively with all levels of people.
• Able to analyse situations and resolve the issues with innovative and creative thinking.

Attractive remuneration with salary package & commission scheme and good career development opportunities awaits you if you have what we looking for.