Service Operation Analyst

ลงประกาศเมื่อ 08 Apr 2021

Service Operation Analyst



  • International service desk with analytical skill
  • strong problem solving of Software & Desktop
  • able to communicate technical terms in simple way


Oxfam is a global movement of people working together to end the injustice of poverty. We look forward to have a Thai colleague as position of Service Operation Analyst

The Role

Service Operation Analyst will be able to provide a reliable and customer-centric ‘first point of contact’ for user requests and service incidents across Oxfam GB, Oxfam International (OI) and affiliate users. S/he will resolve common technical issues, where possible as First Line, and Second Line, that cannot be resolved by the customer and require IS intervention.

S/he will also be responsible in Providing detailed technical expertise over a wide range of topics by following an established pattern to solve a variety of problems, some of which are well defined but with new problem solving to be attempted and referred upward if necessary

S/he will be assistance of Service Desk manager to create analysis reports of service request and incidents, with the purpose to reduce incidents and problems

What we are looking for

Our Service Operation Analyst will require to be exceptional, dedicated, and highly motivated professional, with a strong commitment to Oxfam's values and beliefs with the following qualification and competencies:

  • Education to degree level in computing related such as Information Technology, Computer Science or Computer Engineer (or courses with a major computing subjects).
  • Strong analytical skill and troubleshooting with attention to details, experiences in Office 365, and Desktop or Notebook environments
  • Demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
  • Certification of ITIL, SDI (Service Desk Institute) will add value to the role.
  • Basic administration skill of  Window server and office network infrastructure.  

Excellent English communication skills and an ability to communicate technical directions in simple, clear language including management presentation in both speaking and writing

We offer

This role will provide you with an opportunity to make a difference in Oxfam by working closely with a group of passionate people that are specialists in various field and so forth along with the national and international training and development opportunities. Our offer consists of fair pay and competitive benefits package.

How to apply   

Application for the above position can be applied via below link:


Applications can be sent by 17 April 2021.

Please note that interview will be arranged once we find a strong candidate.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.


5 ปี


About us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

To Learn more about us, please visit; www.oxfam.org.uk

Oxfam's values: 


Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen.


Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions.


We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences.


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ทำงานสัปดาห์ละ 5 วัน, มีเวลาการทำงานที่ยืดหยุ่น, ประกันชีวิต, ประกันสุขภาพ, ค่าใช้จ่ายในการเดินทาง, ทำงานที่บ้าน