Elanco (Thailand) Ltd.

Senior Manager Quality Assurance

Elanco (Thailand) Ltd.
ลงประกาศเมื่อ 09 Nov 2020

Senior Manager Quality Assurance

Elanco (Thailand) Ltd.


  • Quality Management
  • Development and execute Quality plans
  • Quality Assurance


Main Purpose of the Position:
As the Quality Management contact for the Elanco (Thailand) advises, decides reports, consults and escalates quality matters relating to Elanco products distributed in Thailand, Cambodia, Laos & Myanmar, to the appropriate affiliate management, Head of Quality ASEAN India and Bangladesh, APAC Affiliate Quality Director and Corporate management when needed. Head of Quality ASEAN India and Bangladesh and APAC Affiliate Quality Director, here-in will be referred to as Regional Quality Leadership.

Functions, Duties, Tasks:
  • Be responsible for product quality related matters, escalate any local product quality related issue to the Regional Quality Leadership and the Affiliate management, and collaborate in any local action to be taken as a result of that (i.e. recall, counterfeit etc.)
  • Implement and monitor product quality systems and Quality Manual in the Marketing Affiliate.
  • Assist affiliate management in assuring that all operations of the affiliate comply with the Affiliate Quality Manual and other applicable company quality standards, GQP and local regulations.
  • Execute the assessment plan for Suppliers, GMP Service Providers and Collaborations
  • Revise/approve Quality agreement covering affiliate process for Suppliers, GMP Service Providers and Collaborations
  • Demonstrate continuous improvement and minimize risk by a routine self-assessment, corrective and preventative actions (CAPA), and use of a Quality Plan.
Quality Management
  • Ensure Affiliate compliance with Good Manufacturing Practices (cGMP) and Good Warehousing practices. Also ensure affiliate compliance with all relevant local regulations.
  • Partake in a governance forums for oversight of product quality, quality systems and quality compliance across the site.
  • Report monthly metrics
  • Ensure an annual management review is conducted which includes trend reviews
  • Ensure Notification to Management is within one day of identification.
  • Halt, hold or quarantine product status as required.
Quality Systems
Batch Release
  • Ensure products received comply with the market authorization requirements, by having a process in place for quality disposition of product, approval and rejection of batches.
  • Ensure a formal decision making process exists for the redistribution of returns and disposal of any returned, rejected, recalled and counterfeit product.
  • Request in consultation with Regional Quality Leadership, approval from the Global Quality Leader of the decision making process for redistribution of recalled and counterfeit product.
Change and Deviation Management
  • Create or review/approve, execute and close change controls that may affect the quality attributes of the product. Assist with management of the change control system.
  • Create or review/approve (observations and non-critical) and resolve deviation (events) from normal procedures that could potentially impact safety, identity, strength and quality of the product. Ensure deviation completion is within requirements and corrective and preventative actions are completed by target date.
  • Maintain local procedures which reflect local regulations (where required) and corresponding global quality standards.
  • Create or review/approve relevant quality related documents.
  • Ensure record retention of documentation as per appropriate record retention period.
Personnel Qualifications
  • Maintain Quality job descriptions and CVs by reviewing as per global requirements
  • Ensure that affiliate management document the review of job descriptions and individual training plans every two years, for accuracy, completeness and appropriateness
  • Review Quality Management System training material generated by the local affiliate and ensure training records are documented.
Quality Plan
  • Development and execute Quality plans to ensure regulatory compliance and commitments are met as per due dates.
  • Ensure compliance to the Affiliate Quality Manual, other applicable company quality standards and relevant local regulations by completing quality system maintenance activities by target due date.
Auditing and assessment
  • Conduct self-assessments of quality systems at least annually, to maintain a state of inspection readiness at the Affiliate.
  • Ensure assessment of Suppliers, GMP Service Providers and Collaborations where applicable according to a risk based approach
  • Facilitate and co-ordinate Regulatory Agency inspections, EGQCA audits of the affiliate and service providers. Support the affiliate with the audit readiness plan. Take daily notes and report the daily audit activities to the Affiliate Lead Team.
  • Prepare or review written responses to EGQCA audits by consulting with the Head of Quality ASEAN India and Bangladesh.
  • Prepare or review written responses to regulatory agency inspections by consulting with Regional Quality Leadership, Global Senior Quality Director and Director of EGQCA. Ensure timely responses and execution of actions by target due dates.
  • Review and consult on all new business deals that require quality operations with Regional Quality Management
Regulatory Interactions with Government Agencies
  • Document in agreement with the Regional Quality Leadership, any potential regulatory reportable event as a result of a product defect. Ensure adherence to reporting timelines.
  • Provide information required for NTMs such as but not limited to site notification of a regulatory inspection (announced and unannounced), requests for regulatory responses to product quality related matters, agency non-routine requests for samples and communications of potential restriction on product supply to management and regulatory agencies.
  • Ensure communications to regulatory agencies on a product quality related matter are aligned internally with Regional and Global Quality Leadership.
Adverse Events and Product Complaints
  • Ensure a process is in place to report adverse events and product complaints as per internal standards and local regulations.
  • Ensure a process is in place to manage product complaints, data collection, assessment, action notifications and closure within required timelines, trending and record retention.
  • Investigate product complaints as required to ensure closure within required timelines.
  • Escalate serious quality issues e.g. counterfeit, tampering, potential recalls to Regional and Global Quality Leadership.
  • Liaise with Corporate Anti Counterfeit Issue Management Team on all counterfeit or tampered products complaints reports.
  • Provide quality oversight of call centers to ensure the quality system is maintained in a complaint way and reporting requirements are met.
Responsible Complaint Person (RCP) – Back Up
  • Maintain general knowledge of product complaint system at Elanco
  • Ensure process in place to coordinate complaint sample returns, if required
  • Ensure product complaint reporting and investigation meets local regulatory requirements
  • Ensure compliance to local Quality Agreements
  • Ensure timely response to customer, if required
  • Represent product complaint in Marketing affiliate inspection as needed
  • Ensure immediate reporting of a significant safety or quality issues are conducted in consultation with Regional Quality Leadership.
  • Ensure the recall process is executed, including recall recommendation, report, implementation and closure.
  • Ensure a recall simulation is performed as per internal requirements.
Product Safety Assessment (PSA)
  • Determine which deviations or complaints affect customer or animal safety
  • Consult with Regional and Global Quality Leadership on the need for a Product Safety assessment. 
Computer Systems
  • Use validated global computer systems that support GMP operations
  • Ensure GMP records that are non-Electronic Signatory (ES) compliant contain wet signatures.
Sample Management
  • Ensure a system is in place to manage the handling, accountability and traceability of inventory including sales representative samples in accordance with local regulations and label storage conditions.
Distribution of Finished Products
  • Ensure product shipped from one marketing affiliate to another meets the marketing authorization of receiving country.
  • Consult on operating temperature and humidity (where applicable) ranges for storage areas.
  • Ensure inventory cycle counts are performed as per internal requirements.
  • Ensure significant confirmed cycle count discrepancies are investigated using the deviation process. Consult with Regional Quality Leadership and gain approval on adjustments outside of accepted tolerances.
  • Review product donations for compliance to applicable quality standards, local procedures and regulations
Quality Agreements
  • Approve Quality Agreements for co-promotions, distribution, brand divestments and non-trademark supply agreements.
  • Review Quality Agreements between internal sites and groups
  • Ensure Quality Agreements between Thailand Affiliate, Suppliers, GMP Service Providers and collaborations are created, approved and maintained.
Packaging and Labeling
  • Ensure that appropriate labeling review and approval processes are in place.
  • Approve appropriate repackaging documentation
  • Provide quality oversight of local repackaging operations and notify to the original packaging site as required.
Personnel Development and Management
  • Supervise and prioritize the work of the Quality department
  • Personal and technical development of direct reports
  • Implement performance management for direct reports
  • Provide coaching and feedback to direct reports and business partners
  • Implement succession planning by building a talent pipeline
  • Utilize recognition programs appropriately
Environment Health and Safely
  • Adhere to all safe working procedures in accordance with instructions
  • Take reasonable care of self and others
Minimum Qualification (education, experience and/or training, required certifications):
  • PC Skills – Microsoft; Word, Excel, and Outlook
  • Analytical/investigational skills
  • Inventory management knowledge highly regarded.
  • Supervisory skills
  • Attention to detail
  • Customer Focus
  • Excellent interpersonal and communication (written and oral) skills
  • Strong organization and planning skills
  • Ability to prioritize and manage competing tasks and timelines
  • Self-managed
  • Teamwork skills
  • At least 8-10 years in Quality experience and GMP environment.
  • Experience in managing a team is preferred
  • Tertiary qualifications in Science or related field
  • Fluent in English both writhing and spoken for Business Communication
  • Willing to travel in Oversea (APAC)
  • Ability to work in under pressure environment Result oriented, and good selling skills Strong communication and interpersonal skills, and presentation skills.
  • Demonstrated leadership, adaptability, dealing with ambiguity.
  • Team player with high degree of customer focus (Active listening)
  • Strong self-management and organizational skills.
  • Ability to work independently and influence teams without authority to deliver on expectations 


ผู้จัดการ / อาวุโส
10 ปี
งานเต็มเวลา, งานประจำ


Elanco Animal Health

Elanco Animal Health is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 65-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 5,800 employees.

Our commitment to animal welfare, companionship and sustainable agriculture goes far beyond the products we sell. Elanco is committed to bringing expertise through science-based insights into some of animal health’s most pressing issues. With a team worldwide, including more than 500 leading scientists and researchers, Elanco employs an evidence-based approach providing products to improve animal health and protein production in more than 70 countries.

Our Mission: We provide those who raise and care for animals with a comprehensive set of animal health products and knowledge services that empower them to address the global challenges of a diverse and changing world.

Our Vision: Food and Companionship Enriching Life


สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, มีเวลาการทำงานที่ยืดหยุ่น, ประกันชีวิต, ประกันสุขภาพ, เงินโบนัสตามผลงาน
ประเทศไทย (ภาษาอังกฤษ)