OPERATIONS MANAGER

Job Purpose

• Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Job Description:

Project Management

• Oversee all management of projects from proposal acceptance through to installation
• Ensure that all projects are undertaken within budget and on time. Costs reports are maintained
• Maintain production within specific guidelines for production efficiency, profitability, product re-work and waste amounts
• Meet weekly with the Team to discuss progress on all current projects
• Coordinate additional meetings as required with key staff to move projects forward
• Coordinate with Administration to produce necessary project reporting, review appropriate invoices and general project financial management
• Ensure that completed projects meet the specification and predetermined internal quality standards
• Provide feedback to the team on project successes including a formal write up of the project once completed

Operational Scheduling

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Verifies that all team members understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Strategic Planning

• Progress a measured and planned improvement of operational systems, processes and development of policies in support of Wine Connection’s vision
• Contribute to short and long term organizational planning and strategy
• Provide habitual review of internal procedures to maintain integrity and relevance of systems in place
• Contribute to Wine Connection future planning and projects with an emphasis on growth and creativity

Administrative

• Assist with HR policy and procedure creation, implementation and review in conjunction with Administration
• Interview job candidates, provide recommendations for hiring, terminations, advancement, probation or any other status change of associate within the department
• Assist with Training creation and implementation
• Adhere to and be familiar with all Health and Safety requirements
• Work with other Wine Connection senior staff on issues of Risk Management

Key Requirements:

Skills Experience Qualifications

• At least 5 years’ experiences in Food and Beverage service industry
• Preferably obtained work experiences from International F&B business or Restaurant
• Resourceful and independent with high level of initiative is compulsory
• Preferable fluent in reading, writing and speaking English

People

• Maintains supportive relationships with all staffs. Provides positive and constructive feedback.
• Communicates clearly at all times (both verbal and written communication).
• Sets clear expectations to meet company goals.
• Shows respect and consideration for self and others.

Work Habits

• Holds self accountable to follow through on all commitments (verbal or written).
• Demonstrates cooperation, teamwork, and flexibility to achieve company goals.
• Supports the brand and all decisions pertaining to the brand. Actively takes part in company, district and unit meetings.
• Demonstrates effective organizational skills and work habits.
• Maintains a healthy work/life balance.
• Effectively prioritizes projects to meet company goals.
• Sets SMART (Specific, Measurable, Attainable, Realistic, and Timely) goals for development of self and others

Personal

• Maintains a high standard of professional integrity.
• Leads by example. Is confident and self-assured.
• Performs well under pressure. Remains calm and professional in difficult situations.
• Personally invested in the success of others. Respects diversity and maintains a solid working relationship with all levels of management and staff.
• Shoes objectivity in all divisions. Can see a position from many points of view without involving personal feelings.
• Actively solicits feedback from superiors, peers and subordinates for their personal development.

Education and Computer Skills

• Microsoft Office
• POS

Work Health & Safety :

• Perform all duties in a manner that will ensure safety for myself and others
• Report all damaged equipment immediately to management
• Report all hazards and injuries as soon as possible within 24 Hours
• Follow correct manual handling procedures for all work tasks

Qualified candidates please submit your resumes stating present and expected salary & package details to Apply Now.