Are you an Operation Manager Rockstar who wants to be part of our team for one of the biggest E-Commerce company in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

     We are looking for an Operation Manager to join our growing family. Come home and start your #BeHappier journey with TDCX today!

     Top reasons to work here:

• Above-industry average salary
• Group life insurance starting on day one
• Annual bonus based on performance
• Provident Fund
• 15 Annual Leave credits
• Premium & Instagrammable workspaces
• 2 days off per week
• Free overflowing coffee and cookies
• Learning courses to help you grow
• Career development programs
• Engagement activities like free food day, wellness programme, anniversary gifts, contests, annual partyand much more!

What is your mission?

You are also required to perform these job functions:

• Manage the development and implementation of operational strategies for Customer Service Management. Provide strong leadership, vision, insight, motivation and goals to developing Customer Service best practices.
• Continually evaluate the performance levels in the Customer Service area and partners to develop performance improvement action plans, as needed to meet company needs and objectives.
• Ensure that all subordinates are working effectively and following all technical and company service processes as well as ensure that proper notification/ escalation of service activities are followed as related by company policies and partner requirements.
• Manage, train and coach Contact Center’s team member and monitor staff’s performance according to established monitoring standards.
• Handling customer complaint.
• Ensure operation support provided able to meet service commitment and customer requirement.
• Interview, select, coach, train, instruct, manage, and appraise the performance of Contact Center Team.
• Ensure smooth running of daily processes to meet service commitment level.
• Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.
• Other duties as assigned.

 
Who are we looking for?

• Minimum Bachelor Degree.
• 3 Years experiences in Contact Center managing a team at least 10 agents.
• Good command of written and spoken English.
• Proactive personality 
• Excellent communications and inter-personal skills
• Excellent working with a luxurious brand preferred

Who is TDCX?

     We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

     We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.