UPS SCS Services (Thailand) Limited

Ocean Freight Service Representative - Export

UPS SCS Services (Thailand) Limited
ลงประกาศเมื่อ 04 Dec 2020

Ocean Freight Service Representative - Export

UPS SCS Services (Thailand) Limited


  • Be an ocean export customer service
  • Provides update operation information to customers
  • Assists in audit process to improve operations


Duties & Responsibilities

  • Collaborates with carriers, vendors and cross-functions to implement new business, maintain existing business and manage service expectations.
  • Manages booking and SOP exceptions to ensure customer approvals are obtained and system updates are submitted.
  • Manages missing documents, shipping advisory, pre-alert notices, delayed document notices and corrective action plans to ensure origin/shipper follow procedures.
  • Rechecks rate request filings to ensure rates are available for moving cargoes as booked and to meet customer shipping expectations.
  • Coordinates system updates with Supplier Management (SM) group and clients to remove cancelled purchase orders (POs) and to update missing and inaccurate PO information.
  • Provides updates on issues to key stakeholders (customer, Sales, SM group, etc.) to ensure affected parties are kept informed of issue resolution status and to discuss open action items.
  • Develops and maintains relationships with customers and carriers/vendors to ensure service satisfaction and expand business relationship.
  • Works with clients or carriers/vendors to facilitate the processing of shipments
  • Dispatches information to service providers to schedule freight movement.
  • Monitors service levels to ensure carriers/vendors meet service requirements.
  • Works with carriers/vendors to resolve service issues or inconsistencies.
  • Provides timely information to customers to convey updates and operational activities.
  • Compiles operational documentation to ensure compliance with existing processes, procedures and regulatory requirements.
  • Supports daily checklist implementation to ensure adherence to key performance metrics.
  • Assists in monitoring the necessary Automated Export System (AES) measurement to ensure regulatory compliance and developing action plans to ensure improvement in AES KPIs.

Qualifications & Skills

  • Minimum Bachelor Degree in Business Administration with 2-3 years working experience in service-related industry.
  • Freight forwarding operations knowledge is a plus.
  • Able to use Microsoft Office applications such as Excel, Word & Outlook.
  • Good communication skill in English for both written and spoken.
  • Detailed and result oriented
  • Team player and able to work under pressure and tight timeline


  • Social Security
  • Health Insurance
  • Life Insurance
  • Fixed Bonus
  • Variable Bonus
  • Provident Funds
  • Annual Leave
  • Annual Health Check Up
  • Congratulatory Money for Marriage
  • Congratulatory Money for 1st child
  • Condolence Money for parents, and spouse's parent
  • Long Year Service Award
  • Casual Friday
  • Volunteer Day Trip

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2 ปี
งานเต็มเวลา, งานประจำ


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สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, ประกันชีวิต, ประกันสุขภาพ, ค่าทำงานล่วงเวลา, เงินโบนัสตามผลงาน
ประเทศไทย (ภาษาอังกฤษ)