Roles & Responsibilities :

Incident Management is a first tier support for all incidents of business users. The objective of this team is to categorize the issues and dispatch them to the right team at the agreed timeframe. They also coordinate with business user for understanding the criticality of the issues and IT support team for fastest incident resolution.

Senior system analyst under Incident Management team will Provides support to users via escalated Tier 1 Incidents. Acts as a subject matter expert for support area. Provides training to Tier 1 via knowledge transfer and knowledge articles. The individual will also coordinate activities with internal management and support staff to restore service as quickly as possible. 

Qualifications Required :

• Bachelor degree in computer related and/or other appropriate academic major.
• A minimum 5 years experience working in IT support type role
• At least 3 year experience with support numerous applications/servers/Flexibility with working long hours. (12 hour routating shifts)
• Ability to stay calm in a high stress environment
• Knowledge in incident management and project management
• Knowledge in ITIL/ISO
• Use of a ticketing system (preferably Remedy)
• Strong personality that can command a room
• ITIL experience
• Time management

Interested persons should apply in person with a resume, transcript and a recent photo to the Human Resources at True Tower, Monday to Friday, between 9.00 am 4.00 pm; or mail your resume via APPLY NOW

Human Resources ,
TRUE Corporation Public Company Limited
18 True Tower, Ratchadapisek Rd., Huay Kwang, Bangkok 10310

True Corporation Plc is Thailand’s convergence lifestyle leader, offering an unrivalled selection of integrated communications services and solutions.

These include TrueMove, Thailand’s third-largest mobile provider and our largest business by subscriber numbers and revenue; TrueOnline, the country’s largest Broadband and dial-up Internet provider and the largest fixed-line phone operator in the Bangkok Metropolitan Area (BMA); and TrueVisions, the only nationwide pay-TV company.

Two other important parts of our business are TrueMoney, which offers e-commerce services, and TrueLife, which provides digital content across the Group and also includes the chain of True Coffee shops.

together we can make it true