IT Helpdesk/ IT Systems & Support Technician

HOSPITALITY WIFI (THAILAND) CO., LTD.
ตำแหน่งงานนี้มีการระบุเงินเดือน
ลงประกาศเมื่อ 28 Nov 2020

IT Helpdesk/ IT Systems & Support Technician

HOSPITALITY WIFI (THAILAND) CO., LTD.

ไฮไลท์เด่นของงาน

  • Experience 1-2 years in help-desk or IT support
  • Perfect written and spoken English is required
  • Salary : THB 22,000 - 26,000 per month.

รายละเอียดงาน

Duties:

  • Guest Support (1st contact: answer inbound calls, provide chat support, provide email support)
  • Perform B2B Helpdesk Support for Hotel Staff (1st contact: answer inbound calls, provide chat support, provide email support)
  • Perform Equipment outage monitoring, reporting & troubleshooting
  • Complete assigned tasks in a timely manner

Priorities:

  • Answer, troubleshoot and resolve, or escalate Inbound Hotel Staff Support calls as needed & document via ticket entry in the Control Panel
  • Answer, troubleshoot and resolve, or escalate Inbound Hotel Staff Chat Support conversations as needed & document via ticket entry in the Control Panel
  • Answer, troubleshoot and resolve, or escalate Inbound Hotel Staff Support emails as needed & document via ticket entry in the Control Panel
  • Answer, troubleshoot and resolve, or escalate Inbound Guest Support calls as needed & document via ticket entry in the Control Panel
  • Answer, troubleshoot and resolve, or escalate Inbound Guest Chat Support conversations as needed & document via ticket entry in the Control Panel
  • Answer, troubleshoot and resolve, or escalate Inbound Guest Support emails as needed & document via ticket entry in the Control Panel
  • Acknowledge, troubleshoot & report to the property, information related to notifications viewed via the Equipment Outage Monitor and document status of down equipment and subsequent reporting of the issue to the property, in the maintenance log.
  • Acknowledge, Start, provide complete documentation of work performed & Complete Tasks assigned via the Task Tracker in the Control Panel
  • Follow the directives of team leadership reporting up chain of command as follows: Team Leader then Supervisor then Manager.  If you escalate to the next level make sure the previous levels are on copy.    
  • Take initiative to work with team leadership, and to study independently, to advance knowledge and skill-sets.

Qualification

  • Preferred but not limited to tertiary qualification in IT, bachelor’s degree of Computer Science, Computer Engineering, IT, Business Computer, or other related 
  • Experience 1-2 years in help-desk or IT support will be advantage
  • Perfect written and spoken English is required, Spoken Thai and other languages is a bonus 
  • Customer service mind
  • Experience of monitoring remote systems is advantage

Conditions:

Salary : THB 22,000 - 26,000 per month.

Employee Type: Full Time/ Permanent, +40 hours per week with varying hours of operation.
Position: Remote/Working from home, no travel required and working through Upwork platform.

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
ระดับเจ้าหน้าที่
ระดับการศึกษา
อนุปริญญา
อายุงาน
1 ปี
ประเภทการจ้างงาน
งานเต็มเวลา, งานประจำ
เว็บไซต์บริษัท

ข้อมูลบริษัท

Hospitality WiFi began in Ada, Ohio in the United States in 2001 by Jason Szuch the companies  president as there was a lack of reliable WiFi network, installation and support companies in the market. Hospitality WiFi has developed to provide the best technology, simple yet elegant WiFi designs, and unmatched service and support since its commencement. We have been assisted in this endeavor by partnering with the best technology names in the WiFi industry, such as Radius Gateway and Ruckus Wireless. These partners have helped us to solidify our reputation as a leader in wireless solutions that meet and exceed the needs of hospitality properties.

Through our years of experience working with hospitality owners and managers, we have also recognized the need for comprehensive, easy-to-use Property and Support Management software. Our solution, known as the Hospitality WiFi Control Panel, enables customers across the world to view their property information, as well as their support and usage information.

Hospitality WiFi also provides End User Internet Technical Support and Managed Services 24 hours per day, 365 days per year. We believe that making guests happy requires not only the best technology, but also the best, most responsive support.

We’re Hospitality WiFi, and our WiFi keeps your guests coming back.

ข้อมูลบริษัทเพิ่มเติม

ประเภทธุรกิจ
สวัสดิการและสิ่งจูงใจอื่น ๆ
ทำงานที่บ้าน
ประเทศไทย (ภาษาอังกฤษ)