International Travel Insurance Consultant

Job Summary:

As a key member of the Global Competence Center of Asia Pacific, you will be part of an international and multicultural team, in charge of delivering World Class Travel insurance services to Australian and New Zealanders Customers.

Essential Job Functions:

• Handle claims and respond to inbound enquiries about products and service (calls and emails) within standard operating procedures
• Achieve individual key performance indicators and contribute to overall team KPI’s
• Achieve participation in performance reviews, coaching and training sessions
• Provide feedback and ideas for continuous improvement to the Insurance Leadership team
• Adhere to rosters and scheduling in support of business requirements
• Quality logging of enquiries to enable accurate reporting on client specific data and trends
• Transmit reports and carry out any additional tasks and duties as required by the Team Leader

Work Conditions:

• Operating days: Monday to Friday
• Working hours: 40hours per week, 5 days per week
• Operating hours: initially operating at 08am-5pm and possibility to evolve to shift rotation: 4am-01pm; 05am-02pm; 06am-03pm; 07am-04pm;   
• Follow New Zealand public holidays
• Loss of public holidays vs. Thai Calendar compensated by additional leaves
• Location: Bangkok

Qualifications:

• Fluent/native English communication skills is a must (TOEIC 800+ is a plus)
• Previous experience in a customer service environment and insurance/medical industry preferred
• Strong attention to detail, proven problem solving and analytical skills
• Positive and flexible team player, willing to contribute to a dynamic customer service team
• Excellent interpersonal and communication skills
• Ability to multi task and manage time effectively
• Ability to self-manage performance against business requirements
• Commitment to personal development and ongoing learning

Benefits:

• Work permit and visa provided (for foreigners)
• Performance-based incentive
• Yearly performance-based bonus and salary increase
• 8 annual leaves and minimum of 14 holidays
• Health and life insurance
• Provident fund
• Roadside Assistance membership
• Special allowances e.g.  marriage, childbirth, etc.
• New Year’s party or outing

***Attractive remuneration and employee benefits***

Interested applicants are required to submit a full detailed of qualifications and experience, and expected remuneration together with recent photo via "Apply Now"

AWP Services (Thailand) Co. Ltd.

7th Floor, City Link Tower, 1091/335 Soi Petchburi 35,
New Petchburi Rd., Makkasan,
Rajthevi, Bangkok 10400
Tel.02-305-8555
 
Visit Website: www.allianz-assistance.co.th