Job Summary:

As a key member of the Global Competence Centre of Asia Pacific, you will be part of an international and multicultural team, in charge of delivering a world class health insurance service to international students in Australia.

Essential Job Functions:

• Handle claims and respond to inbound enquiries about products and services (calls and e-mails) within standard operating procedures
• Undertake outbound calls to existing Overseas Students Health Cover (OSHC) members and either extending their existing OSHC policy or emailing the customer a quote for Overseas Visitors Health Cover (OVHC).
• Achieve individual key performance indicators and contribute to overall team KPI’s
• Active participation in performance reviews, coaching and training sessions
• Provide feedback and ideas for continuous improvement to the Insurance Leadership team
• Adhere to rosters and scheduling in support of business requirements
• Quality logging of enquiries to enable accurate reporting on client specific data and trends
• Transmit reports and carry out any additional tasks and duties as required by the Team Leader

Key Working Relationships:

Internal

• Senior Consultants / Team Leaders / Operations Manager / Head of GCC
• Learning & Development Specialist, AWP Australia International Health Operations

External

• Customers (students) / Medical providers (hospitals, clinics)

Work Conditions:

• Working hours: 40 hours / week between 5am to 5pm
• Working days: Monday to Friday (operating on Australia calendar)
• Location : Bangkok

Essential Requirements:

To be successful in your application for this role you must possess the following minimum requirements:

• Fluent/native English communication skills (TOEIC 800+)
• At least 6 months experience in a customer service environment / facing experience

Personal Attributes:

• Bachelor degree in any field
• Fluent in Mandarin Chinese is an advantage
• Excellent interpersonal and communication skills
• Strong attention to detail, proven problem solving and analytical skills
• Ability to multi task and manage time effectively
• Positive and flexible team player, willing to contribute to a dynamic customer service team
• Ability to self-manage performance against business requirements
• Commitment to personal development and ongoing learning

Benefits:

• Work permit provided (for foreigners)
• Mandarin language allowance
• Performance-based incentive
• Yearly performance-based bonus and salary increase
• 8 annual leaves and minimum of 14 holidays
• Health and life insurance
• Provident fund
• Roadside Assistance membership
• Special allowances e.g.  marriage, childbirth, etc.
• New Year’s party or outing

Interested applicants are required to submit a full detailed of qualifications and experience, and expected remuneration together with recent photo to:

AWP Services (Thailand) Co. Ltd.

7th Floor, City Link Tower, 1091/335 Soi Petchburi 35,
New Petchburi Rd., Makkasan,
Rajthevi, Bangkok 10400
Tel.02-305-8555
 
Visit Website : www.allianz-assistance.co.th