Amway (Thailand) Limited

Incident Manager ( Contractor)

Amway (Thailand) Limited
ลงประกาศเมื่อ 21 Nov 2020

Incident Manager ( Contractor)

Amway (Thailand) Limited


  • At least 3 yrs. experience in Incident Management
  • Degree in Computer Engineering/Science or related
  • Attractive package provided


Description:  Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.


  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process on an urgency of each incident
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
  • Responsible for communicating and leading with the Incident Process Owners and related parties such as Amway IT Global teams, Amway Local IT team, Amway Business teams, other related Service Providers
  • Point of contact for all Major Incidents
  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
  • Represent the first stage of escalation for Incidents
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Provide guidance to the Incident Process Coordinators
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
  • Produce reports on a Weekly/Monthly basis for Internal clients
  • Require (sometimes) working after office hours (include Saturday and Sunday) for high priority and up incidents plus overdue incidents that become more critical
  • Work via multi channels of communications such as Email, MS Teams, Line, Whatsapp, phone call, Service Now, Jira etc.


  • Bachelor's degree in Computer Engineering, Computer Science or related field required
  • At lease 3 years of relevant working experience in Incident Management in complex technology environments
  • Good understanding of production IT Environment and IT Operations
  • Excellent interpersonal, organizational and customer services skills with ability to communicate effectively with both technical and non-technical stakeholders.
  • Strong problem-solving skills
  • Sense of urgency
  • Good verbal and written communication skills (English)
  • Understands and has demonstrated the use of methods and techniques for the assessment and management of escalated incidents.
  • Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents

Please send your resume together with a recent photo to us today

Contact us now: Human Resources Division,
Amway (Thailand) Ltd.

1199/1 Ramkhamhaeng Road, Huamark, Bangkapi, Bangkok 10240
Tel: 0-2840- 8000 ext 8220, 8224, 8211

Website :

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Amway (Thailand) Ltd.

Amway is one of the world’s leading direct selling companies operating in over 100 countries around the world. As business has expanded, we have connected with people by offering them the opportunity to experience the business potential of our quality products. In this regard, our vision of building a brighter future by Helping People Live Better Lives today is reflected. We respect our employees, recognizing their dignity, rights and contribution as individuals. We are committed to providing a workplace that stimulates creativity, quality and dedication. We offer training to encourage productivity, achievement and personnel satisfaction. We strongly believe that Amway is where you can create your own destiny.

Be part of a 20 Billion Baht success story!!! We are looking for partners on the road of success. Then come and join a truly global enterprise that has won The Honor Award for Labor Relations and Welfare (1997, 2006-2014) with The Top Employer Thailand Award (2015 & 2016) for 2 consecutive years and Top Employer Asia Pacific 2016 Certification. 

Amway (Thailand) Ltd. is looking for qualified candidates to become important players in the challenge of building a 20 billion baht business. We’re committed to supporting and developing our people, and providing continuous training, equipment, and techniques to enable you to achieve your full potential. You will also enjoy an attractive remuneration package designed to enhance your lifestyle here!


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