Garena Online (Thailand) Co., Ltd./ Sea Thailand

Helpdesk Engineer

Garena Online (Thailand) Co., Ltd./ Sea Thailand
ลงประกาศเมื่อ 29-Apr-21

Helpdesk Engineer

Garena Online (Thailand) Co., Ltd./ Sea Thailand

ไฮไลท์เด่นของงาน

  • IT Asset Management, System&Server Administration
  • Troubleshoot and resolve application issues
  • Office IT security and antivirus implementation

รายละเอียดงาน

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.

We are looking for an experienced IT professional to join our team in providing end user support and daily operations. As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment. 

 Job Description:

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Manage IT infrastructure, system monitoring and reports
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups

 Job Requirements:

  • Degree in Computer Sciences, Information Technology or a related field preferred
  • Minimum 3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
  • Professional Qualification - Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard/applications operating procedures
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
  • Has passion for technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
หัวหน้างาน
ระดับการศึกษา
ปริญญาตรี
อายุงาน
3 ปี
ประเภทการจ้างงาน
งานเต็มเวลา, งานประจำ

ข้อมูลบริษัท

Sea is an internet platform company. We focus on Greater Southeast Asia, a region that includes Indonesia, Taiwan, Vietnam, Thailand, the Philippines, Malaysia and Singapore.

Founded in 2009, Sea’s mission is to better the lives of the consumers and small businesses of our region with technology.

We have selected the name ‘Sea’ for three reasons: It is inspired by our roots in Greater Southeast Asia, which is home to over 585 million people. Our name evokes our region’s geography of islands and shorelines and reflects our mission of ‘connecting the dots’ for our users. Finally, a simple, short, and humble name like Sea perfectly captures our core values, including our passion to explore new territories and embrace new challenges.

We operate three industry-leading platforms across digital entertainment, eCommerce and digital financial services.

  • Our Garena digital entertainment platform is the largest online game ecosystem in our region by revenues and operates in all seven markets. It offers consumers and global game developers a unique combination of localized game operations, payments, eSports events, video streaming, content sharing, user chat, and online forums

  • Shopee is one of our region’s fastest growing eCommerce marketplaces, with operations across all seven markets and a mobile-centric approach. It empowers small businesses and buyers by offering a safe and trusted shopping environment, supported by integrated payment and third-party logistics capabilities. Shopee has achieved over US$ 3.0 billion of annualized GMV achieved less than two years after launching in 2015.

  • AirPay, our digital financial services platform, provides e-wallet services to consumers via the AirPay mobile App and to small businesses through the AirPay counter application. This has scaled to become one of the largest e-wallet service providers in our region by gross transaction volume, bringing about greater convenience for customers, efficiency for merchants, and broad financial inclusion for a large number of historically unbanked consumers.

Our three platforms share substantial common capabilities across talent, technology development, marketing, and infrastructure, creating a true multi-platform company, Sea.

Sea has a global group of investors from over 10 countries, including several of our region’s most respected sovereign funds and business families and a distinguished group of international partners from Asia, North America, and Europe.

ข้อมูลบริษัทเพิ่มเติม

ประเภทธุรกิจ
ธุรกิจไอที
สวัสดิการและสิ่งจูงใจอื่น ๆ
ประกันชีวิต, ประกันสุขภาพ, ค่าทำงานล่วงเวลา, เงินโบนัสตามผลงาน, ค่ายานพาหนะ, ค่าใช้จ่ายในการเดินทาง