Kelly Services

Head of Telesales (Insurance or Banking) Up to 180k - MRT Lumpini

Kelly Services
ลงประกาศเมื่อ 01 Mar 2021

Head of Telesales (Insurance or Banking) Up to 180k - MRT Lumpini

Kelly Services


  • 5+ years' experience of managing call center
  • with minimum size 100+
  • ฺBackground in Insurance or Banking industry


Position: Head of Telesales

Industry: Online & Offiline broker of financial products

Location: MRT Lumpini

Key Responsibilities:


- be in charge of managing Tele-Sales team for Motor Insurance which is one of the business focus and growing team
- ensure the achievement of sales target against performance
- ensure the team environment and atmosphere to be driven with quality, following company values
- always pursue and initiate the effective and productive work process

- manage telesales supervisors, business analysists, trainers to ensure daily performance
- coordinate with the other teams (i.e. technology team, and media team) to get more insights and inputs
- monitor and review daily processes of telesales operators and see any technology, manpower, or any other support required to make better environement
- always pay attention to the area of improvement and initiate, implement the better way of execution in order to improve efficiency
- communicate well with telesales operators to understand their voice and customers voice regarding motor insurance products. Think of few ideas if needed to match more with the market.
- analyze the business/ operation challenges, and make strategized priorities to the product to pitch
- lead compaigns collaborating with the marketing team to optimize customer acquisition cost
- communicate with members to build good working culture and environment including performance reviews, coaching, counselling, and disciplining
- prepare performance report (target, actual performance, sales, manpower, cost etc)

Key Qualifications:

- Bachelor's Degree (min GPA 3.0) prefer in Business, Communication Studies, Marketing or related- - 5+ years' experience of managing call center (size 100+)   
strategy planning   
       - KPI management   
       - sales achievement management   
       - status quo analysis and solution thinking     
       - regular report to the management   
       - training of leaders   
- knowledge and working background in insurance or banking industry 
5+ years' experience of managing call center 
- English : fluent enough to report both in writing and speaking in Foreign directors

*Applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified. *

Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.

27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Contact Person: Naphisa Cokkaew (Beauty) / Consultant Tel : 082-672-3031


5 ปี



PERSOLKELLY is a joint venture established in 2016 between PERSOL Holdings (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 50 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Our reach, scope, and scale of operations have set the industry standard for cross-border recruitment and holistic workforce solutions. Since inception, PERSOLKELLY has placed over 66,000 positions across the region and works together with 98% of Fortune 100™ companies for their workforce solution needs.


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