Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

For our team, we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience. 

In this Role, you’ll get to: 

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting
• Owning all aspects of the local office support; Infrastructure and Desktop
• Supporting infrastructure and network tasks as and when needed
• Building laptops and setting up workstations
• Maintaining and tracking IT inventory
• Knowledge of Active Directory tools
• Willing to travel, work shifts and do on-call

What you’ll Need to Succeed:

• 3 years’ experience in supporting office and desktop infrastructure
• Ability to work independently and as a team player
• Experience with Kace/SCCM or similar Systems Management Tool
• Ownership, you look for solutions and do not pass on problems
• Customer Service minded, all the way
• The desire to keep up with the latest technologies and stay ahead of the curve
• Must be a team player

It’s Great if you have:

• Great communication and interpersonal skills; a good sense of humor is always a plus