Agoda Services Co., Ltd.

Global Technical Support Engineer

Agoda Services Co., Ltd.
ตำแหน่งงานนี้มีการระบุเงินเดือน
ลงประกาศเมื่อ 02 Mar 2021

Global Technical Support Engineer

Agoda Services Co., Ltd.

ไฮไลท์เด่นของงาน

  • IT support
  • 2nd Tier or Tier 2
  • Desktop support

รายละเอียดงาน

About Agoda 

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. 

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

For our team, we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience. 

In this Role, you’ll get to: 

  • Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting
  • Owning all aspects of the local office support; Infrastructure and Desktop
  • Supporting infrastructure and network tasks as and when needed
  • Building laptops and setting up workstations
  • Maintaining and tracking IT inventory
  • Knowledge of Active Directory tools
  • Willing to travel, work shifts and do on-call

What you’ll Need to Succeed:

  • 3 years’ experience in supporting office and desktop infrastructure
  • Ability to work independently and as a team player
  • Experience with Kace/SCCM or similar Systems Management Tool
  • Ownership, you look for solutions and do not pass on problems
  • Customer Service minded, all the way
  • The desire to keep up with the latest technologies and stay ahead of the curve
  • Must be a team player

It’s Great if you have:

  • Great communication and interpersonal skills; a good sense of humor is always a plus

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file in accordance with our privacy policy so that we can consider you for future vacancies. You can always ask to have your details removed from the file by contacting us at people-technology  @agoda.com

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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ข้อมูลบริษัท

Agoda is transforming travel for millions of customers across the globe.

Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.

Agoda employs over 4,000 professionals from 80 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter.

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

ข้อมูลบริษัทเพิ่มเติม

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สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทุนการศึกษา, ทำงานสัปดาห์ละ 5 วัน, มีเวลาการทำงานที่ยืดหยุ่น, ประกันชีวิต, ประกันสุขภาพ, เงินโบนัสตามผลงาน