Experience :

1. Factory preferred
2. Cleaning service
3. Transportation management
4. Pest control
5. Dining service
6. Landscape maintenance
7. Receptionist and telephone including administrator

Position Purpose:

Management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets.

• To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the Sodexo business.
• To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.

Key Result Areas:

• Coordinate with Contract Manger of all Soft Services.
• Coordinate with Hard Service team on every related works.
• Weekly Safety-walk with Client each department.
• Weekly meeting with client to follow up list of work.
• Submit monthly presentation to Soft service owner before monthly review with plant manager.
• Arrange monthly survey of Sodexo Soft service via email to client employee, and summarize data before monthly Score Card review.
• Follow up defect to ensure all defects are have the action plan with update status. 

Other task on soft services in scope

Cleaning and landscaping

• Update working area and schedule of cleaning and landscaping
• Offer quotation for additional service (out of scope) to client
• Inform client in advance about consumable (operating supply and uniform)
• Bi-Weekly on floor audit with client owner (9.00-12.00 on wed)
• Ensure safety, quality and hygiene training
• Ensure refrigerator clear and clean by cleaner

Pest control

• Manage schedule for work on time
• Monthly site survey and inspection with pest control vendor team  
• Check soft service defect, coordinate with other team to fix defect and follow up (Pest control vendor can be fix in 24hours)
• Check monthly report ensure it is correct before submit to client (before 15th of the month)
• Bi-Weekly on floor audit with client owner

Transportation

• Provide report and action plan to meet hit rate target
• Provide defect list and coordinate with SDX hard service on visual check of vans and buses (Monthly)
• Provide audit report all drivers, license, van and bus insurance etc. (Monthly)
• Provide update Data base of passenger each route (Quarterly)
• Gas and expressway tracking to improve cost saving plan.

Dinning

• Weekly audit with client owner (PPE, name badge and hygiene)
• Lead monthly meeting with third party to fix issue and employee feedback
• Ensure safety, quality and hygiene training (100 % for new hire) refresh every 6 months
• Ensure service schedule and no shortage issue from Vending machine
• Coordinate with Sodexo HSE for canteen audit Bi-Monthly, and submit report to client Owner

Key Competencies:

• Health & Safety awareness
• Growth, Client & Customer Satisfaction / Quality of Services provided
• Rigorous management of results
• Brand Notoriety
• Commercial Awareness
• Employee Engagement
• Learning & Development
• Leadership & People Management
• Innovation and Change
• Business Consulting
• HR Service Delivery

 

Our positioning in the services industry is original and unique. It is what makes our brand different. In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions.

• Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader in Quality of Life services. For over 40 years, we have developed unique expertise, backed by nearly 420,000 employees in 80 countries across the globe.
• In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of On-site Services, Benefits & Rewards Services and Personal and Home Services for all our clients to improve the Quality of Life.
• Our experiences with our over 75 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance…every day.
• Our positioning in the services industry is original and unique. It is what makes our brand different. In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions.
• Sodexo Thailand was established in 2004 to provide Quality of Life Services that help improve our clients’ performance and development.
• Part of a global organization spanning 80 countries, we design, manage, and deliver a full range of On-site Service deployed across Health Care, Education, Corporate, and Remote Sites. Sodexo Thailand currently employs 2,500 staff, serves over 100 locations across all client segments.

Our services include:

• Technical Facilities Management
• Medical Devices Management
• Food services
• Housekeeping Services
• Gardening and Landscaping Services