As Level 2 Support Engineer, you will be providing 2nd line Desktop Support to Enterprise users of MS Windows Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company’s chosen ITSM tool.

This is an excellent opportunity for Service Desk Engineer/Desktop Support Engineer with at least 2 – 3 years’ experience in the relevant field.

Essential Skills for the Level 2 Desktop Support Engineer:

• Candidate with ability to work in a Full-time position
• A passion for IT and providing excellent customer service
• Knowledge of MS Office and associated applications
• Knowledge of, or competency in, PC, laptop, printer & hardware repair and maintenance
• Ability to work autonomously as well as part of a team
• Excellent troubleshooting skills and a willingness to resolve issues
• Fluency in both written and spoken Thai and English

Desirable Skills for the Desktop Support Engineer:

• Technical skills in hardware trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. 
• Technical skills in Microsoft Windows operating systems and desktop applications including exposure to MS Office 365

What’s in it for the Desktop Support Engineer?

• A secure job in an exponentially growing international company
• Strong team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentoring programme to get you started with the support of an experienced colleague
• Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
• A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org) and Hemmersbach Kids Family to take care of orphans

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.