หมายเลขอ้างอิงจ๊อบส์ดีบี: JTH300003002109618
Role: Customer Support Executive (CSE)
Business: Financial Service
Location: Kuala Lumpur (KL), Malaysia
Responsibilities :
- Answering questions about all technical support (inbound call, live chat, and email
- Processing clients’ requests (inbound call, live chat, and email)
- Supporting company good image
- Provide problem-solving skills to existing clients by ensuring excellent service provided to clients
- Ensure operating systems are functioning properly and report to the leader if it fails
- Process client's request via phone call, live chat, and email
- Escalate issues to appropriate specialist when needed (via Sales Force or Jira)
- Update clients on their request status accordingly
- Constantly verify documents submitted by clients within specific regions on the hourly basis
- Attend all seminars scheduled by the company for the employee
- Achieve quarterly KPI targets set by manager/leader
- Perform other ad-hoc tasks assigned by manager/leader
Qualification :
- Bachelor's Degree in Business or higher any related field
- Proven customer support experience
- Strong phone/email/chat contact handling skills and active listening
- Customer oriented and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Experience in Forex Industry will be an added advantage
Timesconsult Co., Ltd.
1 Empire Tower, 47th floor, unit 4703,
South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
+66(2) 686 1297
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Timesconsult Co., Ltd.
TIMESCONSULT is an executive search firm with offices in Malaysia (KL & Penang), Singapore & Thailand (Bangkok). We are currently working with Thailand Multinational and SMEs to place qualified staff into their organization
At TIMESCONSULT, we actualise results for each client through a systematic, accurate and proven methodology. We pride ourselves on our highly passionate and experienced team of recruitment
consultants who have indepth knowledge of relevant industries and extensive contacts spread through vast networks.
We can assist you to effectively take care of all the aspects of the hiring process, so that you see only qualified candidates with real potentials at interviews. Being ever mindful of individual needs and requirements, we ensure the success of both the candidate
and your organization.
HOW TO APPLY ?
Interested candidate, please send your resume/ CV thru
p[email protected]timesconsult.com
OR click APPLY NOW.
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