Established in 1985, we are a market leader in Hong Kong, China and ASEAN road transportation, 3PL and Logistics services. With very aggressive business growth agenda in developing new product lines, the company has set up their own offices and facilities in different parts of the world to serve our customer’s needs.

We are currently recruiting an experienced Customer Service Supervisor to join our Thailand office.

Responsibilities:

• Managing processes and communications with customers (internal and external) through multiple channels.
• Prioritizing tasks to supply superior service to all Key accounts.
• Managing the order process for multiple business groups.
• Working in a fast-paced environment with shifting priorities.
• Accountable for driving operational excellence and improving customer-centric partnerships through the execution of premier service delivery
• Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support, and other services.
• Daily truck monitor and truck tracking to serve operation on Fleet plan and utilization align with operation’s need.
• Data collector and analysis on the request of management team
• Perform duty as assigned by the Supervisor

Requirements:

• Min. 5 years of work experience with an international third party warehouse service provider & distribution center
• Experience in managing multiple warehouses/sites
• Demonstrated warehousing and logistics operations expertise
• Good English communication skills (both speaking and writing), can speak Cantonese or Mandarin will be an advantage

For interested parties, please submit your full resume with expected salary to Apply Now or visit: http://www.yatfai.com