Garmin

Customer Service Supervisor

Garmin
เงินเดือนสามารถต่อรองได้
ลงประกาศเมื่อ 16 Oct 2020

Customer Service Supervisor

Garmin

ไฮไลท์เด่นของงาน

  • consumer electronics industry
  • customer service and management
  • B2B, B2C and RMA

รายละเอียดงาน

JOB MISSION

We are seeking a dedicated Customer Service Leader focusing on motivating and coaching our Customer Service Representatives to deliver excellent customer service to Garmin customers and local authorized Distributors. In this role, you will handle all customer service-related business to business (B2B), RMA and Customer Call Center (B2C) with the highest level of professionalism.

JOB DESCRIPTION

  • Ensure subsidiary company and HQ’s strategy and process are aligned.
  • Work with HQ to implement IT systems related to service activities.
  • Understand local customer needs and propose a strategy to deploy relevant customer service plans.
  • Prioritize workflow and manage time between multiple projects.
  • Maintain good communication with internal team and external parties including distributors and Consumer Council.
  • Perform KPI review and provide regular service reports

REQUIREMENT

  • Years of experience: Minimum 2-3 years in customer service and management field of consumer electronics industry.
  • Education: Bachelor’s degree
  • Specific skills: Strong coordination, planning, leadership, problem solving and communication skills
  • Personality: High of sense of responsibility, high integrity, reliable and patient
  • Language: Thai native speaker+ Excellent English (must) or Chinese (plus)

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
หัวหน้างาน
ระดับการศึกษา
ปริญญาตรี
อายุงาน
3 ปี
ประเภทการจ้างงาน
งานเต็มเวลา, งานประจำ
เว็บไซต์บริษัท

ข้อมูลบริษัท

Garmin was founded in 1989 and is committed to designing products that fuel people’s passions. We make products that are engineered on the inside for life on the outside. We do this so our customers can make the most of the time they spend pursuing their passions. 
With more than 14,500 associates in 65 offices around the world, we bring GPS navigation and wearable technology to the automotive, aviation, marine, outdoor, and fitness markets. We think every day is an opportunity to innovate, and a chance to beat yesterday.
  • Our Mission
To be an enduring company by creating superior products for automotive, aviation, marine, outdoor, and sports that are an essential part of our customers' lives.
  • Our Vision
We will be the global leader in every market we serve, and our products will be sought after for their compelling design, superior quality, and best value.
  • Our Values
The foundation of our culture is honesty, integrity, and respect for associates, customers, and business partners. Each associate is fully committed to serving customers and fellow associates through outstanding performance and accomplishing what we say we will do.

ข้อมูลบริษัทเพิ่มเติม

ประเทศไทย (ภาษาอังกฤษ)