Responsibilities;

• Handling customers' inquiries/requests on a daily basis via different channels (e.g. incoming calls, e-mail, website, COS);
• Ensure information on type of customers' inquiries captured in CMS & related CRM Tool
• Coordinate with related departments to get the requests done
• Prepare documents for customers as requested (e.g. bill payments, auto debit forms, borrowing registration book, copies of receipts and tax invoices, copy of registration book)
• Performing outgoing calls, including welcome call, end of contract call, fax-in (forward to respective people)
• Handling customer complaints and report to supervisor
• Receiving visitors and cooperate with office administration team to manage car park's visitor (reception)
• Performing reassignment process; starting from interviewing customers & collecting basis documents, supporting credit process to preparing contracts and filing sets of documents
• Cooperating to handle document from messenger & mail-in, mail return with BA .
• Support / coordinate with other departments/customers for special tasks up on requested 

Qualifications;

• 2-5 years experiences in call center or customer service field in banking / financial services industries
• Good customer handling skill, problem solving skill, strong customer oriented
• Ability to effectively coordinate with internal & external customers, good negotiation skill
• Able to work under pressure
• Good command of English and Computer literacy (MS office)

CONTACT US
Mercedes-Benz Leasing (Thailand) Co., Ltd.
AIA Sathorn Tower 11/1, 21st Floor,
South Sathorn Road, Yannawa,
Sathorn, Bangkok

Mercedes-Benz Leasing (Thailand) Co., Ltd. was established in October 1996 as the financial services provider of Daimler Group products such as Mercedes-Benz and Fuso vehicles.  Our Vision is to be the first choice provider in financial services for our dealers and customers in partnership with our automotive brands.  Within the "automotive" business line we offer customized products such as Hire Purchase, Finance Lease, Operating Lease, myStar and a variety of other products for Mercedes-Benz, Fuso and all other brands in Thailand including floorplan financing.   Another of our specialties is "Fleet Financing" where we provide tailor-made fleet vehicle financing solutions for small, medium and large businesses for any of the major automotive brands in Thailand.