Position:                      Customer Service Manager

Location:                     Bangkok area

Salary Range:              Up to 40K

Working Hours:            Monday - Saturday; 9.00 - 18.00

Key Responsibilities:

• Connecting with customers and build appropriate rapport and have thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements
• Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programs and develop Customer Service professionals via different programs
• Providing effective and proactive communication to customers regarding status of services, time estimations and cost in Process Maintenance and Service
• identify process gaps to create a more seamless department whilst managing counseling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sub-functions of customer service
• Managing the Coordinate with both external and internal customers to meet the needs of customers
• Monitor Customer Service scorecards, analyze performance and propose improvement measures
• Monitoring customer service phone calls to ensure they meet the given quality expectations, provide feedback to staff and help in supervising and improving the team's skills

Key Qualifications:

• Bachelor degree in related field
• At least 4-5 years  experience in technical mangement
• Good understanding of the various maintenance processes and spare parts
• Must be fluent and able to express confidently (speaking and writing) in English
• Good computer knowledge (Word, Excel, PowerPoint etc.)
• Outstanding written and verbal communication skills.

Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.

(A PERSOLKELLY Company)

27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Contact Person: Philaluk T. (Pla) / Consultant 

philaluk_thanumas"@"kellyservices.co.th

Or Tel/Whatsapp: 0894424636

About PERSOLKELLY

PERSOLKELLY is a joint venture established in 2016 between PERSOL Holdings (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 50 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Our reach, scope, and scale of operations have set the industry standard for cross-border recruitment and holistic workforce solutions. Since inception, PERSOLKELLY has placed over 66,000 positions across the region and works together with 98% of Fortune 100™ companies for their workforce solution needs.