Responsibilities:

• Define strategies and act to generate long term and short term business implementation, ensure overall operation is well managed and achieved  KPIs Target
• Ensure that Technical Support Engineer team could resolve technical issues of hardware and software system of SONY products as required standard
• Manage Customer Reception team to provide good experience of  after sales service to customers .
• Manage Planning Control team  on Budget setting process , and ensure related expenses are well managed , able to provide  cost  variance analysis and initiate actions to improve the operation and cost
• Manage Spare parts operation with proper level of spare parts stock
• Manage national wide SONY Service centers/ Authorized Service center/3rd parties service center to meet operation KPIs  and  SONY  standard ;  Continue to strengthen SONY service network  
• Manage  Product compliance team to ensure Incoming goods , distribution   and after sales service are compliance with regulations
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Ensure alignment of regional service procedures, policies and standards
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

Qualification:

• Proven working experience as a Customer Service Manager
• Strong industry knowledge
• Proficiency in English
• Previous sales and management experience  may be advantageous.
• Excellent leadership, communication, sales, and customer service skills.
• Strong creative thinking and problem-solving skills.

 For interested person, please email English resume only send to the recruitment center ( until this position will be fulfilled) by click "Apply Now"

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Dreams… Explore your dreams …with curiosity Emotions… Share your joy and experience…with everyone Innovations…Inspire and excite with imagination Join with us and feel the pride. Due to our rapid growth and expansion, we are looking for highly qualified personnel, who can share the Sony spirit: quest for something new and something different. This is an opportunity to become an important part of this dynamic, internationally renowned company.