Henkel (Thailand) Limited

Customer Service Front Officer Agent

Henkel (Thailand) Limited
ลงประกาศเมื่อ 19 Jan 2021

Customer Service Front Officer Agent

Henkel (Thailand) Limited


  • SAP
  • Supply Chain, Import & Export
  • Customer service


What we offer:

  • Managing processes and communications with customers (internal and external) through multiple channels.
  • Prioritizing tasks in order to supply superior service to all Key accounts.
  • Resolving crisis situations while not jeopardizing customer relationships.
  • Managing the order process for multiple business groups with various ATP and service rules.
  • Working in a fast-paced environment with shifting priorities.
  • Accountable for driving operational excellence and improving customer-centric partnerships through the execution of premier service delivery
  • Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support, and other services.

What we are looking for:

  • A Bachelor degree and/or significant demonstrated experience in a customer service role.
  • Experience in Import and Export process
  • Experience with SAP desired.
  • High aptitude in Supply Chain, Sales and Marketing strategies.
  • Ability to multi-task and perform effectively under pressure.
  • Ability to effectively prioritize and escalate customer issues as required.
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of EN and TH.
  • Detailed, organized and results oriented.


3 ปี


Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market – across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. In 2019, Henkel reported sales of more than 20 billion euros and adjusted operating profit of more than 3.2 billion euros. Henkel employs more than 52,000 people globally – a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values. As a recognized leader in sustainability, Henkel holds top positions in many international indices and rankings. Henkel’s preferred shares are listed in the German stock index DAX. For more information, please visit www.henkel.com.