Key Functional Areas of Responsibilities

• Maintain satisfactions ofpotential new customers by:Answering basic questions of product and service questions; suggesting basic information about Online Marketing services.
• Hand over customers to Sales team for closing the deal.
• Maintain satisfactions ofexisting customers by: Answering product and service questions; suggesting information about Online Marketing services especially Website.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with related parties to ensure resolution done properly under agreed SLA.
• Understand customer insight and keep complete records for improving products and services.
• Build sustainable relationship of trust through open and interactive communication.

Requirements & Professional Competencies

• Male/Female Age 25-28 Year. Thai nationality.
• Bachelor degree or Master Degree in Marketing, Business Administration, Public Relation, Mass Communications, IT Business, Computer, or related fields.
• Able to work in shift rotation.
• At least 1 year experience in Customer Service and related fields. Fair website knowledge is preferable. Skillful in MS office (Words, Excel and Power Point).
• Excellent communication skills in Thai with good communication skills in English (Both speaking and writing), business negotiation, presentation and interpersonal skills.
• Outstanding ability to think creatively with great analytic and problem solving skill aiming to customer satisfaction.
• High level of integrity, self-motivation, and time management with goal and deadline orientation mindset.
• Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals.

Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals.

iTopGroup is a leading Digital Marketing company with 3 sub-brands: iTopPlus – an e-Marketing service for SMEs , iTopSpark – a performance based digital marketing agency and iTopClass - a digital marketing institute. We offer a total solution for all customer segmentation in Thailand to growth their business via our services. Today iTopGroup has over 10,000 customers and we are Google SME Premier Partner with the largest customer base in Thailand.