หมายเลขอ้างอิงจ๊อบส์ดีบี: JTH300003002109166
- This role is to provide excellent customer relation by leading and motivating the customer relation team, generating qualified lead, and creating customer satisfaction goals
Job Description
- Managing through CSV of 1734 Chevrolet Contact Center and 24hr Roadside Assistance to drive KPI&SLA on regular review including analyst on the performance to have continuous improvement
- Using GM Tools to listen voice of customers to understand valued data to create Customer 360 and bring to related parties for escalation in order to develop customer solution to improve in customer satisfaction
- Taking care on Social Care monitoring to manage the community in Chevrolet channel
- Managing omni channel e.g phone, website, e-mail and social media as single view for customer touch points both Prospect and Customer by applying inbound and outbound marketing as tools
- Supporting on crisis management across function in the organization
Knowledge:
- Knowledge of Call Center Management
- Knowledge of automotive products
- Proven managerial & administrative skills
- Experience in all aspects of budget management
- Experience in contract negotiations
Skill:
- Strong service mind with professional communication skills to deal with any situation happen raised by customers
- Strong negotiation skills plus logical thinking to close customer issues as well as keep company brand image and cost minimization
- Strong leadership skills to cooperate with many concerned parties
- Ability to effectively coordinate and supervise staff and service providers in delivery of support services
Attribute:
- Dedicate most of the time with unsatisfied customers who makes all complaints
- Able to cope with all kind of people in any situation and work under lot of pressure
- Positive attitude, customer focused with innovative problem solving and analytical skills
- Highly self motivated individual with leadership qualities and interests
- Must be flexible and willing to work outside of core business hours when required
- Caring, culturally sensitive individual who is friendly, works well with co-workers and is a team player
jobsDB จะส่ง ใบสมัครของคุณไปยัง General Motors (Thailand) Limited
General Motors (Thailand) Limited
General Motors (Thailand) Ltd. General Motors (GM) established its operations in Thailand in 2000. GM’s integrated business in the region is led by GM Southeast Asia President, Ian Nicholls, who is based in Thailand. He oversees manufacturing, quality, purchasing, planning and vehicle sales, service and marketing.
GM Thailand’s product portfolio, which was developed in response to prevailing market trends and customer demand, includes the Colorado (pickup truck), Trailblazer (PPV) and Captiva (SUV), under the Chevrolet brand. With trucks and SUVs at the core of its strategy for Thailand, GM continues to be focused on customer needs, market changes and long-term sustainability.
GM Thailand’s Rayong manufacturing facility is a regional hub for vehicle production both for domestic sales and export under the Chevrolet and Holden nameplates. It celebrated its millionth vehicle built in February 2014, and has received numerous awards over the years, particularly for its environmental, energy and safety management. It was also the first automotive company in the country to receive the ISO 50001 certification recognizing GM’s commitment to energy efficiency and reduction of greenhouse gas emissions in its manufacturing process.
Vehicles manufactured at GM’s Rayong facility such as the Colorado and Trailblazer are exported to many markets around the world. In addition, both vehicles are award-winning, having received Car of the Year awards for the fourth time in 2017.
With an ongoing commitment to give back to the communities in which it operates, GM strives to act with personal and institutional integrity in the workplace, the marketplace and its communities focusing on education, health and human services, environment, energy, safety, and community development. Most importantly, GM Thailand continues to adapt to the changing demands of the evolving regional market to support GM’s global operations in building a better future. More information on GM can be found at www.chevrolet.co.th
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