Johnson & Johnson (Thailand) Limited

Customer Relation and Online channel Manager

Johnson & Johnson (Thailand) Limited
ลงประกาศเมื่อ 02 Mar 2021

Customer Relation and Online channel Manager

Johnson & Johnson (Thailand) Limited


  • CRM experience
  • strong understanding of consumer 'journey'
  • integrated customer relationship management



To plan and implement integrated customer relationship management initiatives to deliver brand and business objectives. Brand communication development is based on integrated consumer, shopper & eye care professional insights and business opportunities.


  • Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
  • Develop CRM sell-in materials for sales team to bring eye care professionals (ECPs) onto the program and ECP brief for all initiatives on the platform to ensure in-store execution excellence.
  • Evaluate and recommend changes to improve the effectiveness of new customer recruitment, retention and upselling programs
  • Develop an industry leading practice whith focuses on data driven insights, accurate measurement of strategies and ROI.
  • Review and evaluate market research data to strengthen insight-based
  • CRM program development.
  • Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
  • Work closely with marketing team to develop consumer communication on CRM platform which fulfill and amplify brand marketing objectives.
  • Own CRM A&P with expertise in budgeting, forecasting and pay-out analysis.
  • Provide consultancy on E-commence strategy development.
  • Implement process improvements.
  • Manage 3rd party agency relationship.


  • At least 5 years of CRM experience including target selection, offer design and implementation, analytics and reporting. Preferrably from an E-commerce company.
  • Insights driven with strong understanding of consumer 'journey' and market 'channel‘.
  • Possess a thorough understanding of approaches to customer recruitment, retention, and loyalty programs building and tracking.
  • Comprehensive understanding of evolving digital environments
  • Good Big Picture Orientation with attention to details
  • Analytical & strategic, team player, self-confident, English fluency
  • Innovative, Business Excellence and results oriented.
  • Strong communication and interpersonal skills.
  • Work independently as a good initiator with strong project and time management skills


3 ปี
งานเต็มเวลา, งานประจำ


Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson has more than 250 companies located in 57 countries around the world. Our Family of Companies is organized into several business segments comprised of franchises and therapeutic categories; Consumer , Medical Devices & Diagnostics , and Pharmaceuticals.

If you are looking for more than a job, and are inspired by the opportunity to create the future to bring quality of life to the world, we invite you to build your career with us.


สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, มีเวลาการทำงานที่ยืดหยุ่น, บริการรถรับส่งพนักงาน, ประกันชีวิต, ประกันสุขภาพ, เงินโบนัสตามผลงาน, ค่ายานพาหนะ, ค่าใช้จ่ายในการเดินทาง