หมายเลขอ้างอิงจ๊อบส์ดีบี: JTH300003001626796
Responsibilities:
- Manage and monitor a daily task in customer service and customer experience
- Come up with a new idea to design a standard operating procedures to improve CS and CX functions
- Get deep into customer complaint and satisfaction to develop a good experience
- Develop CS and CX process and structure with initiatives
- Understanding customer needs to improve a better features
- Collect a provided data to analysis and improve customer satisfaction
Requirements:
- Minimum 1 year experience in business analyst or consultant are preferred
- Excellent command in English
- Exceptional analytical skills
- Excellent interpersonal skills
- Enjoy to interacting with people and sensed in customer service and customer experience
- Able to work in multitask and excellent in situation handling
- Strong initiatives and creativity
- Exceptional leadership skills, and good mindset with flexible personality
- Knowledge and interested in Information Technology or eCommerce
jobsDB จะส่ง ใบสมัครของคุณไปยัง Shopee (Thailand) Co., Ltd.
Shopee (Thailand) Co., Ltd.
Our Company
Shopee is a largest C2C online market platform. We are the subsidiary company of Garena Online where our headquarter based in Singapore. We are starting up the business in 2015 over 7 countries in SEA Asia. Singapore, Malaysia, Indonesia, The Philippines, Thailand, Vietnam and Taiwan.
With over million active users a day make us well progress and more forward.
With massive resources, deep expertise in mobile space, operational experience in the local markets and leadership with deep eCommerce background and experience, the company is confident that the new business will emerge as a clear market leader in the near future.
Young and Talented
We are and we always looking for the young talented candidates who would love to join our team with their work and responsibility would challenges and become a goal achiever
MNC Working Environment
We are offering a good benefits and welfare to the successful candidates. With our work in multinational company style will teach and make the staff be a good team player and success in the career life.
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