transcosmos (Thailand) Co., Ltd. (Head Office)

Customer Experience Manager/Digital Marketing Manager

transcosmos (Thailand) Co., Ltd. (Head Office)
THB 55,000 - THB 90,000 /เดือน (สามารถต่อรองได้)
ลงประกาศเมื่อ 20 Jan 2021

Customer Experience Manager/Digital Marketing Manager

transcosmos (Thailand) Co., Ltd. (Head Office)

ไฮไลท์เด่นของงาน

  • At least 5 years in related field
  • Good English Communication
  • Knowledge in Digital Marketing & CX

รายละเอียดงาน

Job Description:

  • Observe, assess, analyze, and identify clients’ needs or improvement for their customer experience and/or social media engagement in order to research and develop effective solutions
  • Create business presentations to present the developed solutions to the clients
  • Involve in solution implementation processes, follow up, and evaluate the outcomes
  • Persuade, negotiate and close sales and Maintain good relationship with clients for an opportunity of expanding services
  • Calculate and prepare cost sheet and Work with Sale team to support sale to achieve target and also act as account manager to total organize team.
  • Partner with Operations Team to troubleshoot any customer-facing issues and collaborate for continuous improvement and innovation of technology.
  • Report on data to track and identify areas of improvement in service levels.
  • Report and analyze weekly team performance metrics.
  • Utilize data and customer insights to report to company's leadership team.

Qualification:

  • Age not over 35 years old
  • At least 5 years of related working experience in customer experience or digital marketing solutions 
  • Good understanding in digital marketing, social listening, and social engagement
  • Ability to plan, develop, and execute digital solutions to meet clients' needs 
  • Background in digital marketing agency, outsource or retail industry is highly preferred
  • Business English Proficiency is a must
  • Strong analytical skill
  • Good communication and negotiation skill 
  • Management skill with proven background in managing team is preferred

Benefit: 

  • Attractive Salary
  • Social Security
  • Health, Life and Accident Insurance
  • Annual Leaves + Special Leaves
  • Good working environment and good employee relations
  • Performance bonus 

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
ผู้จัดการ / อาวุโส
ระดับการศึกษา
ปริญญาตรี
อายุงาน
3 ปี
ประเภทการจ้างงาน
งานเต็มเวลา, งานประจำ

ข้อมูลบริษัท

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company, we provide integrated Business Process Outsourcing (BPO) solutions, focusing on Call Center, Data Management, and Online Support, We are seeking young, talented professionals to join us in the following position:

ข้อมูลบริษัทเพิ่มเติม

สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, ประกันชีวิต, ประกันสุขภาพ, ค่าทำงานล่วงเวลา, เงินโบนัสตามผลงาน