Customer Care Manager - MNC Cable Business Solution Provider

We are looking for a well-matured candidate to manage a team of customer service for our client company. This candidate will be responsible for operations, logistics and being the middle person between our client's customer and outside sale team. Reporting to a C-level executive, we are looking for someone who can both has the know how of managing both up and down.

Client Details

Our client is one of the leading cable business providers in the world. In Thailand, they provides solution to many of the important sectors in Thailand such as the telecom, energy, construction, infrastructure, automotive and general industries. With lots of heavy investment into R&D, our client has over + 20 Research Centres, + Production facilities and over 150,000 + Employees worldwide.

Description

Reporting to the COO, you will need to

• Coordinate with different team (credit control, finance, logistic, operations) to generate different reports
• Provide customer service responsibilities and handle enquiries, order fulfilment and customer complaints
• Manage a group of inside sale to ensure development of team and business efficiency

Profile

In ordered to be considered for screening you MUST

• Be very proficient in SAP
• Excellent command of English in verbal and written
• Has at least 2 - 4 years of experience in coaching subordinate

Other essential attributes would include

• Proficient in MS Office
• Experience in cable business, telecom or energy
• Good presentation skills and ability to work fast and detailed under pressure

Job Offer

• Above market packages
• International working environment
• Great working location

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kiatirat Thiravorachai on +662 012 5031.