Are you a Client Service Director Rockstar who wants to be part of our team for one of the biggest BPO Company in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

     We are looking for a Client Service Director to join our growing family. Come home and start your #BeHappier journey with TDCX today!
 

     Top reasons to work here:

• Above-industry average salary
• Group life insurance starting on day one
• Annual bonus based on performance
• Provident Fund
• 15 Annual Leave credits
• Premium & Instagrammable workspaces
• 2 days off per week
• Free overflowing coffee and cookies
• Learning courses to help you grow
• Career development programs
• Engagement activities like free food day, wellness programme, anniversary gifts, contests, annual partyand much more!
   

What is your mission?     

     As a Client Service Director, you will be working with Management and Operations team to deliver #happier customer experience. you are responsible for Manage, Serve, interact with our client to provide our expertise, strategy to client for maximize their expectation.

You are also required to perform these job functions:

• Set up goals and objectives for the department,
• Build and manage client relationships with existing client and source for potential business to increase sales revenue.
• Conduct periodic performance review with existing clients and manage the overall responsibilities in meeting the established targets i.e. working closely with your internal team and provide operational leadership to achieve clients’ deliverables within planned time frame.
• Prepare strategies with the internal team to ensure clients’ targets are achieved.
• Prepare and present proposals to client to negotiate new contract terms.
• Plan manpower, finances, resources, and new projects.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor's Degree or higher in Business Management, Management Strategies, Psychology, or any related field.
• Minimum 8 + years of working experience in the related field is required for this position.
• Have a pleasant and matured personality.
• Excellent attention to detail.
• Must possess good presentation and communication skills.
• Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

     We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

     We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.