Thai VietJet Air Joint Stock Company Limited

CALL CENTER OFFICER (NON-VOICE)

Thai VietJet Air Joint Stock Company Limited
เงินเดือนสามารถต่อรองได้
ลงประกาศเมื่อ 08 Mar 2021

CALL CENTER OFFICER (NON-VOICE)

Thai VietJet Air Joint Stock Company Limited

ไฮไลท์เด่นของงาน

  • Response for communicate with customer feedback
  • Monitor email traffic and apply instant solution
  • Keep records of customer feedback

รายละเอียดงาน

Job Description

  •          Response for communicate with customer feedback throughout various channel such as emails, phone call or walk in with professionally skill to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  •          Reply publication email from passenger within the service level agreement (SLA)
  •          Monitor email traffic and apply instant solution to meet service target.
  •          Handle complex & complaint cases as a first touch point and escalate to Supervisor if necessary.
  •          Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  •          Keep records of customer feedback (Inquiry, Complaint, Compliment, and Suggestion) in order to get an update status weekly/monthly for management review. Refer unresolved customer grievances or special requests to designated departments for further investigation.
  •          Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints

Job Qualification

  •          Bachelor’s Degree in any related field
  •          Male or Female age not over than 25 years old
  •          Customer oriented with good customer handling skills
  •          Ability to work effectively in high pressured environment
  •          Excellent communicators in English and Thai, especially written skill
  •          450 of TOEIC score within 2 years from date of testing
  •          Customer orientation and ability to adapt/respond to different types of characters
  •          Excellence MS office skills
  •          Ability to multi-task, prioritize, and manage time effectively
  •          Ability to work independently with high comfort level working in a diverse environment.
  •          Possess personal traits: friendly, mature, humble, honest, and meticulous.
  •          Ability to maintain high confidentiality, tactful and discretion when dealing with people
  •          Able to travel domestically and abroad

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
ระดับเจ้าหน้าที่
ระดับการศึกษา
ปริญญาตรี
อายุงาน
ไม่ระบุ
ประเภทการจ้างงาน
งานเต็มเวลา

ข้อมูลบริษัท

Thai VietJet Air Joint Stock Company Limited is a subsidiary of Vietnamese Vietjet Air, Operating an intensive flight network in Thailand and Vietnam.We are planning to expand its operation throughout the Asia-Pacific region.

The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service. 

ข้อมูลบริษัทเพิ่มเติม

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