• Answering phones or chat from customers professionally and responding to customer inquiries and complaints.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Process returns and repairs including scheduling repairs, creating work orders and return material authorizations, issuing credit memos, resolving invoicing issues and tracking shipments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.

• Bachelor’s degree in any field 
• Proven customer support experience or experience as a Call Center
• Excellent English communication is a MUST (proven academic English test is required)
• Able to communicate in Vietnamese fluently (1 position) 
• Strong communication skills and flair for understanding and handling customer request with compassion and efficiency
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

ASH was launched in 2009 with the objective of bringing the best of undiscovered lifestyle electronics and accessories to Southeast Asia.

With over a decade of experience, the company now carries and build market leading brands in Southeast Asia countries through our offices in Bangkok, Kuala Lumpur and Vietnam.

Not only do we bring functional quality products, ASH curates brands with the most powerful stories.