Salary: negotiable

Industry: leasing

Location: Bangkok

Working hours: Mon-Sat, 08.00 – 16.30

Responsibilities:

• Training, coaching and leading call center representatives as they provide support for customers. 
• Ensuring staff members are achieving desired service levels and taking corrective action as needed. 
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Taking on other tasks or projects to support employees, other managers, and call center operations.

Qualification:

• Female / Male, Age 30-40 years
• Bachelor degree or Higher
• Experience 5- 10 years in Call center field only
• Proven experience of managing day to day performance of call center team
• Excellent communication skills across channels, Problem-solving skills, Ability to work independently and find answers.
• Work at Vipavadee 60 Road (OSC Service Center)
• Strong coaching and Leadership skills, ability to motivate employees.
• Exceptional interpersonal, customer service, problem solving, Verbal and written communication, and conflict resolution skills.

Interested Candidates, please send your full resume in Word format in English along with your recent photo and expected salary to below contact details:

Siam M&M Recruitment Co., Ltd

 39/15 Eastern Tower, 1st floor, Jermjomphol Rd., Sriracha, Chonburi 20110, 
Tel: 038-324-423, www.siammandm.com

We are Siam M&M Recruitment Co., Ltd, an executive/a mid-level recruitment specialist boasting a network with Japanese and Multinational Corporations. We are well positioned to introduce our clients and candidates the very best executive search available.

We have just moved into our new bangkok office. We have a great atomosphere that fosters high levels of professionalism, service, commitment and energy.