Business Process Improvement, Operations

Gathering and analyzing data

• Interview and observe process participants to gather information adequately to create detailed standard operation procedure.
• Study documents and reports to familiar with department’s operation methods.
• Eliciting information from process participants on how the processes actually work before documenting.
• Identify and mapping all business process, any related activities for process improvement

Creating/maintaining SOP & workflow

• Create process documentation/workflows, knowledge articles and training materials.
• Visualize diagrams and workflow in the form of business process models
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
• Maintain records and files of work and revisions.
• Edit, standardize, or make changes to material prepared by others.
• Managing process change.

Monitoring

• Liaise with process owner to monitor, measure and provide feedback on process performance.

Process Improvement

• Facilitate process workflow modeling in order to collaborate on process improvements and clearly defined end-to-end use cases

Quality control/assurance

• Quickly identify internal control deficiencies and draw the appropriate conclusions.
• Managing process change