Spa Managers oversee all aspects of the operations of beauty spa. Core duties include managing staff, overseeing facility maintenance, creating marketing and promotions campaigns. Staff-related duties, hiring, training and scheduling employees

• Ensure high quality of customer service and customer experience
• Develop and maintain adequate professional  Treatments and product programs
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all Sap’s and company operational and service standards
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes
• Responsible for the training plan and conduct hands-on training for the new recruitment
• Able to promote and sell spa programs to groups, conference guests walk-in etc.Able to upsell the spa programs.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.

Prerequisites:

• Passionate about the Spa world.
• Willing to deliver the best service and experience to our guests.
• Demonstrated strong leadership, team, and communication skills are essential.
• Strong working knowledge of MS Office 
• Good level of communication in English

Education:

• Bachelor's degree in Business Administration or Degree/Diploma Hotel/Hospitality Management.

Experience:

• Minimum of 2 years’ experience as a Spa Manager in a luxury hotel or a well-established SPA brand