Client: International financial company support corporate business in Thailand with strong background and proven success record in Asia for 30 years.

Interested Call “NONO 099 609 4438”

Responsibilities

• Training, coaching and leading call center representatives as they provide support for customers.
• Ensuring staff members are achieving desired service levels and taking corrective action as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Taking on other tasks or projects to support employees, other managers, and call center operations.
• Creating and develop the KPI to the call center team.

Qualification

• Bachelor degree or higher 
• Experience 3-5 years or above in Call center field.
• Experience AVAYA system is advantage 
• Experience in financial service is plus
• Proven experience of managing day to day performance of call center team
• Excellent communication skills across channels, Problem-solving skills, Ability to work independently and find answers.
• Good communication in English
• Valid driver license

We have developed as a specialist consultancy and now operating in Thailand. With our tailors recruitment services to the requirements of individual projects, enabling our teams to best help candidates and clients achieve their business and professional goals. We offer a variety of Retained search, Contingency search, and Outsourcing Services designed to assist clients and candidates to meet their specific objectives and requirements.

Our consultants have been helping job seekers with career advice on making their next career move. We are able to support candidates throughout their career to ensure they make the most of their skills and potential.

Offering vacancies of variety of sectors so our consultants are able to deliver a superior recruitment services in the wide range areas

www.aouasia.com