Ascend Group Co., Ltd.

Application Support (True Money)

Ascend Group Co., Ltd.
ลงประกาศเมื่อ 21 Sep 2020

Application Support (True Money)

Ascend Group Co., Ltd.


  • Provide 2nd level of application support
  • Good command of English
  • Linux, Unix, Prometheus, Grafana


Key Responsibilities

  • Provide 2nd level of technical support for all application systems and software components.
  • Troubleshoot and investigate the root cause of incidents that happen within application systems.
  • Work closely with application development teams and platform team to investigate and fix issues.
  • Monitor, update and maintain application systems to ensure they are working as operational.
  • Understand and be able to study and apply new technology to support business requirements.
  • Continuously improve work scope and reduce manual work.
  • Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
  • Key member of incident response team.
  • Provide on-call support during non-business hours and weekends (on a rotation basis)

Essential Skills & Prerequisites

  • A positive, can-do attitude, that naturally expresses a high degree of empathy to others. 
  • Require strong technical, analytical, interpersonal and organizational skills.
  • Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
  • 2 - 5 years of relevant work experience.
  • Experience in troubleshooting and investigating IT system/application incidents, structured approach to problem solving.
  • Self-motivated and able to work in a fast paced work environment with minimal supervision.
  • Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
  • Excellent service mind and good customer service skills.
  • Able to work under pressure.
  • Good command of spoken and written Thai and English.
  • Experience with a broad mix of technologies, including a strong subset of:

    • Familiarity with Linux and Unix operating systems.
    • Basic understanding with SQL, HTML, JAVA Scripts, API, Database, Networking,
      AWS, Prometheus, Grafana.
  • Hand-on Unix/Linux skill and shell programming is a plus.


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About Ascend Group

Ascend Group is more than just a family of tech companies: it’s being part of the change to create opportunities for millions of lives and businesses through world-class digital platforms and services in Southeast Asia. At the heart of all Ascenders is the passion to unleash the power of technology to uplift the standards of living and businesses. To us, technology is the means we solve the problems people and businesses face each day, and enable us to disrupt the way we live, enjoy and thrive today and into the future.

Ascend Group comprises of several affiliated businesses with reputable brands on the market:

Ascend Money:Fintech & E-Payment

  • TrueMoney
  • Ascend Nano 

Ascend Commerce:E-Commerce / E-Procurement /Fulfillment

  • WeLoveShopping
  • WeMall
  • WeFresh
  • Pantavanij
  • Ascend Travel
  • Egg Digital 
  • Aden

Digital Enablers:Data Center & Cloud Service Provider

  • TrueIDC

If you want to be part of the change to transform our region towards brighter tomorrows, we welcome you to apply and join our team today! Apply now for the opportunity to be proud in having a truly meaningful and rewarding career that awaits you. 


  • Five-day work week
  • Flexible working hours
  • Life insurance
  • Medical insurance
  • Performance bonus
  • Provident Fund    


สวัสดิการและสิ่งจูงใจอื่น ๆ
สิทธิการเบิกค่าทันตกรรม, ทำงานสัปดาห์ละ 5 วัน, มีเวลาการทำงานที่ยืดหยุ่น, ประกันชีวิต, ประกันสุขภาพ, เงินโบนัสตามผลงาน
ประเทศไทย (ภาษาอังกฤษ)